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Bad Experiences Thread, HP - fixed price printer repair farce in Purchasing and Trading; Oh my god. I've just spent 2 hours on the phone while a gentleman (judging by the accent) in an ...
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    HP - fixed price printer repair farce

    Oh my god. I've just spent 2 hours on the phone while a gentleman (judging by the accent) in an Indian call centre trys to tell me that the reason our wide format printer keeps detecting a paper jam is because it needs new ink cartridges.

    I mean FFS, do these people only have a script of 10 questions? I've fixed many a printer in my time so I've done the basics, but why do HP then waste an hour asking me to take the paper trays in and out ( repeat * 5)!

    So much for the fixed price, on-site technician repair. You have to go through this rigmarole first and believe me, it isn't worth it!

    Printer into bin. New printer please! (and not an HP)

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    maniac's Avatar
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    I've always liked HP printers, but have to admit the quality of them is not what it was, flimsy plastic parts that break too easily. We've got quite a large number of them in my school covering several years, and the older models are definitely much better constructed.

    Take a look at Xerox printers, we brought one of these for our staffroom about a year ago, and I'm seriously impressed with it - well made sturdy construction, the toners last forever in it and not one single problem with it in over a year now. It just works. Can't say the same for most of the other printers in the place.

    Mike.

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    AngryTechnician's Avatar
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    Quote Originally Posted by maniac View Post
    Take a look at Xerox printers, we brought one of these for our staffroom about a year ago, and I'm seriously impressed with it.
    As a well-known HP-hater, I couldn't agree more with this. I too have become fond of Xerox printers in the last year as I have used them to replace increasingly unreliable HP units. I've been using the 6125N and 6130N models, and they have been pretty much install and forget.

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