+ Post New Thread
Page 1 of 6 12345 ... LastLast
Results 1 to 15 of 82
Bad Experiences Thread, VERY disappointed in Purchasing and Trading; Given all the good things I've heard about CPLTD on EduGeek I decided to e-mail Simon to get several quotes ...
  1. #1


    Join Date
    Feb 2007
    Location
    51.403651, -0.515458
    Posts
    8,901
    Thank Post
    226
    Thanked 2,676 Times in 1,973 Posts
    Rep Power
    787

    VERY disappointed

    Given all the good things I've heard about CPLTD on EduGeek I decided to e-mail Simon to get several quotes for some Ruckus Wireless kit (2 x ZoneController 1000s and 25-36 APs). I e-mailed him very early on Wednesday morning (this week) and have yet to receive a single reply (three whole days later and counting). Since this is the first time I've dealt with CPLTD I have to say that this hasn't made a particularly good first impression not to mention being extremely disappointed. Do quotes normally take this long from them?

    I think I will be e-mailing other suppliers on Monday (and possibly do what AngryTechnician does to CPLTD if I don't hear anything next week).
    Last edited by Arthur; 25th September 2009 at 10:58 PM.

  2. #2

    witch's Avatar
    Join Date
    Nov 2005
    Location
    Dorset
    Posts
    11,281
    Thank Post
    1,376
    Thanked 2,379 Times in 1,675 Posts
    Rep Power
    703
    I do think that perhaps you need to check that he actually got your email (things get lost, systems go down) before you leap in and start making remarks like this .
    The mere fact that you HAVE heard good things about CPLTD should perhaps mean that you pause long enough to find out if there was a problem before putting up a post like this.

  3. #3
    PEO
    PEO is offline
    PEO's Avatar
    Join Date
    Oct 2007
    Posts
    2,093
    Thank Post
    457
    Thanked 150 Times in 95 Posts
    Rep Power
    72
    I can back this up, this has happened to me twice now. And they have lost out on some big orders, therefore will continue to do so as I dont have time to email people and not get a responce.

  4. #4


    Join Date
    Sep 2007
    Location
    UK
    Posts
    5,426
    Thank Post
    1,437
    Thanked 880 Times in 565 Posts
    Rep Power
    645
    I'm waiting on a quote as well but I expect the delay is because CPL is waiting for the @rsholes they have to deal with to get back to them. I know this is the case because I've already tried to deal with said @rseholes. I'm sure Simon is working on your behalf.

  5. #5

    FN-GM's Avatar
    Join Date
    Jun 2007
    Location
    UK
    Posts
    15,957
    Thank Post
    886
    Thanked 1,700 Times in 1,477 Posts
    Blog Entries
    12
    Rep Power
    448
    I think Simon has been on his own this week, might be a reason things are running slow

  6. #6


    Join Date
    Feb 2007
    Location
    51.403651, -0.515458
    Posts
    8,901
    Thank Post
    226
    Thanked 2,676 Times in 1,973 Posts
    Rep Power
    787
    Quote Originally Posted by witch View Post
    I do think that perhaps you need to check that he actually got your email (things get lost, systems go down) before you leap in and start making remarks like this.
    I know e-mail is never 100% reliable, but I did check (and double-check) our e-mail system before I made the post above. Apologies in advance to Simon if he genuinely didn't get my e-mail, but it all looks fine my end. Personally, I think three days is quite a long time without a single reply considering all of our usual suppliers respond within a few hours at most.



    Quote Originally Posted by laserblazer View Post
    I'm waiting on a quote as well but I expect the delay is because CPL is waiting for the @rsholes they have to deal with to get back to them. I know this is the case because I've already tried to deal with said @rseholes. I'm sure Simon is working on your behalf.
    Quote Originally Posted by FN-GM View Post
    I think Simon has been on his own this week, might be a reason things are running slow
    I can completely understand what it's like when you're working on your own. However, a simple one line e-mail saying something to this effect would have been perfectly fine with me.

    Quote Originally Posted by PEO View Post
    I can back this up, this has happened to me twice now. And they have lost out on some big orders, therefore will continue to do so as I don't have time to email people and not get a response.
    Exactly. I hate chasing suppliers when I've got plenty of better things to do with my time.

    Quote Originally Posted by john View Post
    @ Arthur, you could give Net-Ctrl, another Edugeek Sponsor and Ruckus Gold Partner, a buzz on Monday and I am sure Mark and his team will be happy to send you a quote across ASAP for you.
    Thanks for the tip, John. I'll do that when I get in next week.
    Last edited by Arthur; 26th September 2009 at 12:31 AM.

  7. #7
    Messa's Avatar
    Join Date
    Dec 2006
    Location
    Wolverhampton
    Posts
    301
    Thank Post
    67
    Thanked 29 Times in 25 Posts
    Rep Power
    21
    Maybe PM'ing him on here first would have been the better idea, Simon is usually pretty quick on replying to emails, just make sure he go it.

    Which supplier in their right mind would turn down business on purpose - especially in this financial climate ahah

  8. #8


    Join Date
    Feb 2007
    Location
    51.403651, -0.515458
    Posts
    8,901
    Thank Post
    226
    Thanked 2,676 Times in 1,973 Posts
    Rep Power
    787
    I think I probably should have tried that first in hindsight. However, I'm sure he won't mind a little bit of constructive criticism.

  9. #9
    CSNM-Carl's Avatar
    Join Date
    Jan 2008
    Location
    Teesside
    Posts
    344
    Thank Post
    145
    Thanked 62 Times in 50 Posts
    Rep Power
    45
    Have you actually bothered to pick up the phone and call Simon/CPLTD? Or even PM him?

    I think it's unfair to say you are "VERY disappointed" with a company just because you have not had a reply back to a sales email. It's more than likely not arrived, went into spam/junk or perhaps CPLTD are very busy and have a backlog to go through.

    Either way, unless you have exhausted all possible methods of contact (PM/Phone/MSN) I think this post is unfair on Simon/CPLTD. I've had some stuff from them in the past and Simon has always been great.

  10. #10

    sparkeh's Avatar
    Join Date
    May 2007
    Posts
    6,752
    Thank Post
    1,278
    Thanked 1,651 Times in 1,106 Posts
    Blog Entries
    22
    Rep Power
    506
    Got to say that, in my experience, this isn't normal for Simon or CP in general. In fact I phoned him today for an order and got sorted in about 10mins.

    I would probably say its best to phone to talk over your requirements anyway, plus you get to experience the Collins charm
    Last edited by sparkeh; 26th September 2009 at 01:02 AM.

  11. #11

    tech_guy's Avatar
    Join Date
    May 2007
    Location
    That little bit in the middle of Little Old England
    Posts
    8,136
    Thank Post
    1,913
    Thanked 1,345 Times in 743 Posts
    Blog Entries
    3
    Rep Power
    395
    It's a bit harsh to slate the guy just because he hasn't responded to your email request yet isn't it? I usually expect a reply anything up to a week after I've emailed somebody as I know how busy some people are out there.

    If you'd ordered something from the company and it was broken or whatever then fair play to criticise if you then get bad service, but come on give the guy a chance.

  12. #12
    dgsmith's Avatar
    Join Date
    Nov 2007
    Location
    Merseyside, England
    Posts
    1,104
    Thank Post
    118
    Thanked 90 Times in 78 Posts
    Rep Power
    36
    I don't email Simon now - my emails never get through either, or go to junk or just simply get lost! However, if I PM on here, his response is fairly snappy (quick) . Likewise, I asked him for a quote and he never got back to me, but then I think he did mention he was off for a while so has a backlog to get through; wasn't an issue as i'd asked my other suppliers at the same time so just went with one of them!

    Whilst I can understand your frustration at not getting a response (I was concerned after 2 and a half days), I do agree with CSNM-Carl in that a post written in this manner should have waited until you had at least phoned or even PMed the guy. Even a post questioning where Simon is or why he hasn't responded, whilst still a bit OTT, may have looked a little more favourable, but I think you jumped the gun a bit here!

    Remember that many here have had fanstastic experiences with the company and wont side with you as much as maybe you had expected! I have made a few orders with them, which I have been happy with, but not enough to comment like others can.
    Last edited by dgsmith; 26th September 2009 at 10:06 AM.

  13. #13
    actech's Avatar
    Join Date
    Mar 2008
    Location
    Australia
    Posts
    198
    Thank Post
    50
    Thanked 20 Times in 17 Posts
    Rep Power
    17
    On the topic of emailing suppliers, I will never cold send an email for quote, except for one supplier which I have a very, very good relationship with. While email is good, nothing beats the personal touch of calling someone and talking briefly first and then asking if its alright to send an email with the finer details of the request.

    I find this approach takes a little longer but people seem to really like the personal touch and I think that in a few cases I have gotten better deals then other colleagues over here because of it. Just my 2 quid.

  14. #14

    Little-Miss's Avatar
    Join Date
    Oct 2007
    Location
    London
    Posts
    5,547
    Thank Post
    2,377
    Thanked 750 Times in 459 Posts
    Blog Entries
    2
    Rep Power
    543
    I email my quotes to Dan at WStore all the time and i get an answer straight away. Sometimes i dont get the chance to sit down long enough to make a phone call to anybody. I like the fact i just press send, get on with whatever im doing then check back later for his response. I've recently dealt with Aggy at Ctrl-Net the same way and got the responses i needed.

    My 2p!

  15. #15

    localzuk's Avatar
    Join Date
    Dec 2006
    Location
    Minehead
    Posts
    17,684
    Thank Post
    516
    Thanked 2,453 Times in 1,899 Posts
    Blog Entries
    24
    Rep Power
    833
    Email is my preferred method of getting quotes. I can write out emails to 3 suppliers, send em and get on with other stuff, safe in the knowledge that I'll get 3 quotes back.

    I only call when I need to chase something, or if I want something I'm not sure the name/make/model of.

SHARE:
+ Post New Thread
Page 1 of 6 12345 ... LastLast

Thread Information

Users Browsing this Thread

There are currently 1 users browsing this thread. (0 members and 1 guests)

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •