+ Post New Thread
Page 1 of 2 12 LastLast
Results 1 to 15 of 22
Bad Experiences Thread, Promethean Whiteboards? Necessary evil or a necessary evil? in Purchasing and Trading; Just a line about the sharp increase in work our engineers have had to pick up because of the inadequacies ...
  1. #1

    Join Date
    Jun 2005
    Location
    Herefordshire
    Posts
    18
    Thank Post
    0
    Thanked 0 Times in 0 Posts
    Rep Power
    0

    Promethean Whiteboards? Necessary evil or a necessary evil?

    Just a line about the sharp increase in work our engineers have had to pick up because of the inadequacies of the above company.

    Also poor quality installation work, inappropriate projectors for the job etc etc.

    It cant just be me, has anyone else got a story?

  2. #2
    Diello's Avatar
    Join Date
    Jun 2005
    Location
    Kent, England
    Posts
    1,063
    Thank Post
    112
    Thanked 228 Times in 128 Posts
    Rep Power
    74

    Re: Promethean Whiteboards? Necessary evil or a necessary ev

    Well I'm certainly not impressed with them - my techs here seem to like them - but getting through to their tech support, an necessity with them, well... camel through an eye of a needle and all that.

  3. #3

    Geoff's Avatar
    Join Date
    Jun 2005
    Location
    Fylde, Lancs, UK.
    Posts
    11,803
    Thank Post
    110
    Thanked 583 Times in 504 Posts
    Blog Entries
    1
    Rep Power
    224

    Re: Promethean Whiteboards? Necessary evil or a necessary ev

    Up here in Lancashire there is a county run scheme to install Whiteboards. The installers they chose to use leaves somewhat to be desired. They are a local company. I've had missing cables, badly mounted projectors (mostly the wrong distance) and shoddy junction boxes.

    I've seen a few promethian installs and generally they seem ok. Although I have had a problem with a couple with the sound system installed alongside (not loud enough).

  4. #4

    Join Date
    Jun 2005
    Location
    Preston, Lancashire
    Posts
    634
    Thank Post
    11
    Thanked 6 Times in 6 Posts
    Rep Power
    21

    Re: Promethean Whiteboards? Necessary evil or a necessary ev

    We have 21 Promethean IWBs here. All but two of them have been spot on. Nice installs, and the only time I've had to ring tech support is to order replacement remote controls which went 'missing'.

    Guess where the afforementioned 'two' were from, Geoff!!

    Andy.

  5. #5
    mark's Avatar
    Join Date
    Jun 2005
    Posts
    3,958
    Thank Post
    248
    Thanked 49 Times in 45 Posts
    Blog Entries
    2
    Rep Power
    46

    Re: Promethean Whiteboards? Necessary evil or a necessary ev

    Wales provided all schools with a couple of Promethean IWBs, and the installation was pretty good really. No problems but then no-body uses them much!

    We're just getting the Hitachi Educational bundle - £1500 for a 75" + the basic Epson projector - which seems good - replacement lamps are about £100.

  6. #6

    Join Date
    Jun 2005
    Location
    Herefordshire
    Posts
    18
    Thank Post
    0
    Thanked 0 Times in 0 Posts
    Rep Power
    0

    Re: Promethean Whiteboards? Necessary evil or a necessary ev

    We had an early uptake of them and across the board we have nearly 400. We have had a nightmare with their driver (3rd party rebadge) causing bluescreens and rolling reboots with our currently deployed image. They blamed our image even when we pointed out that the only non-Microsoft certified portion of our image was their driver. They continued to say it was our problem up until they released a driver (not theirs obviously as driver authoring is beyond the skill of a simple value added box shifter)that fixed everything. We still couldnt get an apology.

    They insist on mounting their Sanyo projectors upside down (thus inverting the lens filter) allowing 40 kinds of crap to drop onto the lens when you clean the filter. It has been know for some Sanyo projectors to be sent off twice in one year for professional cleaning (at £200 a pop).

    Got Promethean and Sanyo in for a toasting and their answer was that we must be a particularly dirty County and teachers should perhaps be unmounting the projectors before cleaning them. Yeah right....you tell them!

    They also ask teachers to upgrade the firmware on their whiteboards in order to resolve issues. We've lost a few whiteboards this way, but that is their choice.

    I do go on but there is no doubt in my mind that they lend a great deal to teaching, hence necessary evil.

  7. #7
    mark's Avatar
    Join Date
    Jun 2005
    Posts
    3,958
    Thank Post
    248
    Thanked 49 Times in 45 Posts
    Blog Entries
    2
    Rep Power
    46

    Re: Promethean Whiteboards? Necessary evil or a necessary ev

    hmmmm - interesting - we only had three initially, and it was left too late to clean the filter - the image now has a central red haze which I assume is something burned onto a mirror.

    Will professional cleaning solve this then/ can it be repaired? Where do you send them??

    [ours is a Toshiba]

    [edit] Just had a closer look and as the projector is mounted upside down, the vent below the mirror is of course now above it, and you can see the dust lying on the mirror. I blew that away and my haze went!

  8. #8

    Join Date
    Jun 2005
    Location
    Elgin, Scotland
    Posts
    387
    Thank Post
    1
    Thanked 4 Times in 4 Posts
    Rep Power
    23

    Re: Promethean Whiteboards? Necessary evil or a necessary ev

    Quote Originally Posted by mark
    We're just getting the Hitachi Educational bundle - £1500 for a 75" + the basic Epson projector - which seems good - replacement lamps are about £100.
    Mark, would that be the Epson EMP-S1H or the EMP-S3? (Although I think the S3 is only just out...) We've got two of the S1Hs & just received an S3.

    Given the price of the projectors (£550 & £470 respectively) and the fact we got a spare lamp with each, I can't fault either Epson or Misco who supplied them.

  9. #9
    mark's Avatar
    Join Date
    Jun 2005
    Posts
    3,958
    Thank Post
    248
    Thanked 49 Times in 45 Posts
    Blog Entries
    2
    Rep Power
    46

    Re: Promethean Whiteboards? Necessary evil or a necessary ev

    Quote Originally Posted by RobC
    Mark, would that be the Epson EMP-S1H or the EMP-S3? (Although I think the S3 is only just out...) We've got two of the S1Hs & just received an S3.

    Given the price of the projectors (£550 & £470 respectively) and the fact we got a spare lamp with each, I can't fault either Epson or Misco who supplied them.
    Yes - it's the S3. That deal also includes a ree lamp - forgot to mention that

  10. #10

    Join Date
    Jun 2005
    Location
    Herefordshire
    Posts
    18
    Thank Post
    0
    Thanked 0 Times in 0 Posts
    Rep Power
    0

    Re: Promethean Whiteboards? Necessary evil or a necessary ev

    I need to adjust the tone of my thread i think.

    I dont have a problem with Promethean per se, it was more the fact that the visual element of teaching has lept from a two component solution (dri-wipe board + pen = 0 IT Support) straight to an equation of whiteboard + projecter + PC + amp + speakers + dvd + video + signal splitter + voting buttons + slate = chuffing nightmare from a direct support and training angle. As we all know, if teachers cant teach what they planned to teach then all toys come out of the cot and I dont blame them

    By complicating that side of the classroom, it means that whiteboards have now escalated in terms of service priority and it seems to me that Promethean were thinking with there pockets first and not really caring about the impact this was going to have. IT is the same all over, once they start relying on it, they cant be without it. Its up to us to manage the fallout.

    Rant over.

  11. #11
    mark's Avatar
    Join Date
    Jun 2005
    Posts
    3,958
    Thank Post
    248
    Thanked 49 Times in 45 Posts
    Blog Entries
    2
    Rep Power
    46

    Re: Promethean Whiteboards? Necessary evil or a necessary ev

    Here no one uses them! We've had the training - baulked at the figures for the voting hardware. So I never touch the stuff hardly. The pens are put away and never see the light of day.

    I think it's a different story in the primary schools - staff there seems to have embraced it. High school teachers KNOW they know a hell of a lot less than the kids so are scared... [IMHO ]

  12. #12
    tarquel's Avatar
    Join Date
    Jun 2005
    Location
    Powys, Mid-Wales, UK
    Posts
    1,740
    Thank Post
    13
    Thanked 44 Times in 34 Posts
    Rep Power
    29

    Re: Promethean Whiteboards? Necessary evil or a necessary ev

    You know my thoughts already mark, but for the benefit of others....

    I'll be brief lol

    Basically the same as mark - you can count the teachers on one hand that actually use the projectors "interactively". I have no problem with projectors as such - in fact, I'm all for it if you can justfy the bumb replacing costs - but having them interactive is a no-no.

    The head wanted laptop's to go with them!! And wanted to get IWB + Projector + Laptop + cables (and I presume WiFi Usage in these rooms with the laptop so that would mean a WAP too) X 3!!

    We have 8-9k and *this* is what we have to do:

    - Exchange 2k3 Server - H/W and licensing - muggin's installing it.
    - Firewall/VPN system - H/W & VPN licensing - Muggings again (plus PCC hand-holding slightly I think)
    - Setting up of a little computer room - networking & PC equipment + software = muggings (wiv external company fitting fibre link i hope or moving existing cab 'n' cables)
    - Library PC - Software (as mentioned elsewhere) - muggings
    - Additional pc's - Hardware & Office licensing - muggi.... you get the idea on that lol

    or I know, thets have some interactive whiteboards that no one is gonna use interactively lol

    Point made - rant over

    Cheers
    Nath

  13. #13

    Join Date
    Jul 2005
    Location
    Blackburn, Lancashire
    Posts
    123
    Thank Post
    0
    Thanked 0 Times in 0 Posts
    Rep Power
    0

    Re: Promethean Whiteboards? Necessary evil or a necessary ev

    Hi

    I came accross this forum and was a little disgruntled to find people think we are so bad. I have been dedicated to supporting Promethean customers for 5 years now. Every customer is important and if you have issues please let us now and our support team will do their best to help you.

    Aidan

    I am a little confused as to the nature of your issues. We have sorted a solution for the blue screen issue and our outstanding one with dell laptops/desktops will be resolved soon. With regards to any installation issues you should be reporting them to support either by phone or email and we will arrange remedial work. No customer should have to do remedials themselves. Emails will be answered within 4 hours (within the working day).

    With regards to the projectors being hung upside down. This is due to the nature of the lens. If you put the projector the right way up and in the same position you will a) get the image above the board rather than on it and b) the filters will be covered up and will not be able to be cleaned.

    If the dust is falling into the projector when cleaning the filters then there must be a large build up of dust and an increase in your filter cleaning regime will be needed. I would probably try 3 weeks rather than a month and if still very dirty 2 weeks or 1 week. This will reduce the amount of dust particals being pulled into the projector through non filtered intakes when the filters are blocked.



    Marc

    If you have called recently you will know we have improved our telephone system and increased staff. Due to the summer holidays and installs we are always busier in September / October and this is why it may seem busy when trying to call.

    Geoff

    I think the Promethean boards on the becta scheme in Lancs where supplied by one of our resellers. They supply their own becta face plates, and projector mounts. If you have any issue and it is becta you should be getting a 24 hour fix from them.

    On a final note we have 3 forms of communication.

    1, Telephone support: 01254 298521
    2, Email: support@prometheanworld.com
    3, Forum: http://www.prometheanworld.com/commo...rum/index.php?

    Please do not rant about things that can be resolved with one of the above forms of communication, quickly and easily.

  14. #14
    ninjabeaver's Avatar
    Join Date
    Jun 2005
    Location
    Norfolk
    Posts
    1,088
    Thank Post
    182
    Thanked 100 Times in 88 Posts
    Rep Power
    46

    Re: Promethean Whiteboards? Necessary evil or a necessary ev

    Quote Originally Posted by drjturner
    Hi

    I came accross this forum and was a little disgruntled to find people think we are so bad. I have been dedicated to supporting Promethean customers for 5 years now. Every customer is important and if you have issues please let us now and our support team will do their best to help you.

    If the dust is falling into the projector when cleaning the filters then there must be a large build up of dust and an increase in your filter cleaning regime will be needed. I would probably try 3 weeks rather than a month and if still very dirty 2 weeks or 1 week. This will reduce the amount of dust particals being pulled into the projector through non filtered intakes when the filters are blocked.
    Hmmm, as if we don't have enough on out plate to deal with. Dust in filters is not a massive priority, and cleaning 20 filters twice a month!!! Are you having a laugh. It might seem nice and easy on your side of the fence, but when you have to have two people to even climb a ladder it's a drain on the little time we already have to fix more important issues.

    Quote Originally Posted by drjturner
    If you have called recently you will know we have improved our telephone system and increased staff. Due to the summer holidays and installs we are always busier in September / October and this is why it may seem busy when trying to call.
    Would people have called back if they have not had a good service in the past??? No they would not. How about an e-mail about the improved phone service and increase in staff. Show your customers you are listening and are trying to resolve the issues with communications.

    Quote Originally Posted by drjtuner
    Please do not rant about things that can be resolved with one of the above forms of communication, quickly and easily.
    Do not come on here and tell us about not ranting!!!

    This is one of the many major up points about our small community which is rapidly expanding. We are all School ICT Technicians and if you could be bothered to read some of the other posts you would realise why we rant about some and rave about others.

    You try running a school's ICT needs on £2.5K per year, supplying all ICT Suites with toner, ink and paper for the whole year and still needing money for basics such as CD's, Floppy disks and going cap in hand to ask for more money to repair 5 year old PC's. Toners, Ink and Paper this year alone cost me £2.8k and they were all compatibles!

    The whole idea of the Bad Experience area on the forum is to give us a heads up on peoples experience with companies. Perhaps this points out a short falling in your company, and maybe something that needs to be looked into

  15. #15

    Join Date
    Jul 2005
    Location
    Blackburn, Lancashire
    Posts
    123
    Thank Post
    0
    Thanked 0 Times in 0 Posts
    Rep Power
    0

    Re: Promethean Whiteboards? Necessary evil or a necessary ev

    Simon


    If you have read my public profile you would have noticed I was an ICT Technician with a £1500 budget for the whole school I know excactly what it is like. I used to clean the filters on the projectors as well. Cable the whole school with a box of cat 5 and rj45 ends.

    This is a forum for eduational IT professionals is it not. I class myself as one so why can we not work together and use all resources necessary for our day to day jobs. I may want to ask someone about one of those strange networks out there that is causing us headaches and I would hope someone would reply.

    Yes we do support our software on networks we do not turn around and say to customers sorry you will have to sort it yourself, its your network we find a workaround and I thought this a good place to start for future problems. I hope I am right.

    The same with yourself if you have a problem I have heard of I would help you!!!

SHARE:
+ Post New Thread
Page 1 of 2 12 LastLast

Similar Threads

  1. Presenta Whiteboards
    By steve_nfi in forum Virtual Learning Platforms
    Replies: 4
    Last Post: 2nd January 2008, 11:38 AM
  2. Promethean Whiteboards/Projectors
    By MrMez in forum Hardware
    Replies: 20
    Last Post: 26th June 2007, 10:40 PM
  3. The evil pop up .mbs.
    By callumtuckey in forum General Chat
    Replies: 4
    Last Post: 6th June 2007, 01:19 PM
  4. Poxy DNS, evil XP clients
    By Sprout3099 in forum Wireless Networks
    Replies: 1
    Last Post: 5th December 2005, 11:43 AM
  5. Anyone used Polyvision whiteboards?
    By Netman in forum Hardware
    Replies: 5
    Last Post: 25th August 2005, 12:11 PM

Thread Information

Users Browsing this Thread

There are currently 1 users browsing this thread. (0 members and 1 guests)

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •