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Bad Experiences Thread, Promethean Whiteboards? Necessary evil or a necessary evil? in Purchasing and Trading; Originally Posted by ninjabeaver Hmmm, as if we don't have enough on out plate to deal with. Dust in filters ...
  1. #16

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    Re: Promethean Whiteboards? Necessary evil or a necessary ev

    Quote Originally Posted by ninjabeaver
    Hmmm, as if we don't have enough on out plate to deal with. Dust in filters is not a massive priority, and cleaning 20 filters twice a month!!! Are you having a laugh. It might seem nice and easy on your side of the fence, but when you have to have two people to even climb a ladder it's a drain on the little time we already have to fix more important issues.
    Just thought i'd highlight something that was covered, if a projector cost £200 a pop to clean internally, and i was worried about my budget vanishing, i would make my projector filter cleaning regime a little more regimented.

    as for dust falling inside the projector, either there is too much dust in the filter or there is too much dust on top of the projector. I havent seen dust thick enough to fall back into the projector on any of the projectors here.

    (you could always blame the kids, all that unneeded skin shedding, they don't think do they, lol )

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    Re: Promethean Whiteboards? Necessary evil or a necessary ev

    I agree, I would love to make it more regimented. Problem's being that

    1:- You have to get into the class room when no one is in there under Health & Safety.

    2:- I've got to take down the projector to clean it. This then takes it out of alignment and needs setting up again. This then leads to setting up the Whiteboard again.

    3:- I need someone to hold the ladder.

    4:- I need to go and get a ladder.

    5:- I also have to keep my fingers crossed that no 'Urgent Requests' come in while I'm doing the job.

    It all boils down to time mate, and that's really at a premium. None of the above jobs are big, but when all put together they add up to a good chunk of time.

    But a monthly clean should be organised. Thanks. *adds to task list*

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    Re: Promethean Whiteboards? Necessary evil or a necessary ev

    Quote Originally Posted by drjturner
    Simon


    If you have read my public profile you would have noticed I was an ICT Technician with a £1500 budget for the whole school I know excactly what it is like. I used to clean the filters on the projectors as well. Cable the whole school with a box of cat 5 and rj45 ends.

    This is a forum for eduational IT professionals is it not. I class myself as one so why can we not work together and use all resources necessary for our day to day jobs. I may want to ask someone about one of those strange networks out there that is causing us headaches and I would hope someone would reply.

    Yes we do support our software on networks we do not turn around and say to customers sorry you will have to sort it yourself, its your network we find a workaround and I thought this a good place to start for future problems. I hope I am right.

    The same with yourself if you have a problem I have heard of I would help you!!!
    Well, it's good that you where not just passing by and doing a single post never to be heard of again. That's appreciated.

    Perhaps I could suggest that you put yourself forward as a contact point for Promethian and use this place as a stepping stone to get back into more of the schools on this forum.

    Give us all some heads up in a seperate post on the new products etc from Promethian and any deals available to the schools.

    And I apologise for going off on one this morning. ops:

    Welcome aboard.

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    Re: Promethean Whiteboards? Necessary evil or a necessary ev

    I have had my fair share of bad experiences with this company and their products. I spend around 3-3.5 hours onsite on rota school visits. Before IWB's I just about had enough time to get round and complete the endless list of jobs to do. No we have IWB's to deal with I spend on average 30-60 mins pretty much every time I vist schools fixing IWB problems. Rebooting pc's, updating firmware, cleaning filters, logging support calls, recabling the mess their engineers leave behind. the list goes on. To be fair some of the guys on the helpdesk are very good and some have been particularly bad. There seems to be no standards in their installations, each time i go into schools that have had new installs there is some new contraption to try and figure out. none of their drivers are digitally signed by microsoft. new projectors need cleaning in some cases only a couple of months after the initial install. hourly rates for engineers to come out and do extra work are very overpriced, and you have to pay for their travelling time to site. Promethean have tried to deal with our problems such as rolling reboots on xp clients. they have released a number of fixes (fudges) none of which are concrete fixes and seem to me to be half baked ideas someone has come up with on the fly.

    can anybody else relate to any of the abouve issues?

    all in all i think IWB's are a good idea but in practice are an expensive headache. 8O

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    Re: Promethean Whiteboards? Necessary evil or a necessary ev

    they are a piece of technology, which means that things need configuring. You should find that once its set up that it will rarely go wrong (it could do if something changes significantly on the machine, or things arent switched on). Just make sure the teachers know that you are spending time on them and it would be nice if they could learn how to do common tasks (i know, it sounds impossible, but worth a try).

    basically, they are more complicated than a blackboard, but thats the point. you are just in the position of not getting any benefit from it

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    Re: Promethean Whiteboards? Necessary evil or a necessary ev

    Ok, just to add to this thread (going slightly off topic, but it's still IWB's) do any of u use SMART Boards ? Because u all seem to use promethian.

    I myself prefer the SMART Boards (as they dont use the dreaded pen!), u just use your finger (or the supplied pens to draw on it if u wish).

    I have only have 1 run-in with promethian tech support, which resulted in them having to come out to have a look at the board. (The 1st time they were going to come out they never show'd up) the 2nd time, they came out n spent ages testing everyting. It turned out in the end to be the cable which was a dodgy install to say the least (I am not sure who installed it, so I am not saying that this dodgy job was promethian!). Basically 2 cables had been used and were joined in the middle to make 1 long cable. This join had come apart. The problem was that I was told it had been put in behind all the science benching as the benching was being fitted and therefore there was no access to it without ripping out all the benching, so i could not test this.
    Called promethian which said try this new software 1st (as mine was like 5 generations old by this point).
    Tried it, no luck.
    Called them again and they said it sounded like it may be the PCB (the bit at the bottom that everything plugs into).
    They came out n changed that - no luck.
    Tried everything we could think of for about 2 hours and they finally decided to try to take the bench appart as it looked (through fault finding) to be the wire.
    Now then, there r screws all the way down the front of the bench. They unscrew'd these and out fell the wire. Simple as that ! It was not behind the bench at all like i'd been told, but hidden in a drilled out valley in the wood behind the fronting of the bench ! Grrrrr!
    U could clearly see that the 2 plugs of the cables had come apart - a small tir-wrap fixed this issue!

    Not the best time i've ever had with an IWB I must say, but they can do wonders for teaching the kids as long as there gone about in the right way.
    In secondry schools this is harder than in primary (i've worked in both).
    In primary, u can, to a degree get the teachers to help themselves with IWB issues before they call you.
    In secondary, you r they 1st point of troubleshooting :-(

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    Re: Promethean Whiteboards? Necessary evil or a necessary ev

    I think this thread "Promethean Whiteboards? Necessary evil or a necessary evil?"


    Should Read "Whiteboards in schools we need more staff" because it is not the fact that it is any particulary manufacturer it just seems that people are having more things to do in the day than they used to. It also means it is yet another thing to go wrong in the classroom, which means screaming teachers if and when it does!!!!


    Regards

    Dan Turner
    Promethean

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