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Originally Posted by Ric_ We shouldn't have to stoop to such levels in order to get a SATISFACTORY level of customer service though. |
True enough but you are teaching them a very important lesson about customer service.
I think it's something along the lines of:
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Do a good job and one in ten customers will recommend you to someone else...
Do a bad job and every one of your customers will tell ten of their friends to avoid you like the plague
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Sounds like they got a reminder in very real terms...