Another reason not to choose Acer

Gibbo · 04-07-2008, 08:12 AM

Only a six month warranty on all accessories.

While it might only be a dead keyboard that can be replaced for a few pounds, its the principle of the thing. Other suppliers honour a full twelve months warranty on all equipment.

j17sparky · 04-07-2008, 08:34 AM

Im quite sure they cant do that.

Gibbo · 07-07-2008, 08:14 AM

Their latest email:

The duration of the warranty for specific items / accessories can be specified by the manufacturer. if a manufacturer so wished, they would not have to supply a warranty of any kind with an item they sell, however as a responsible manufacturer most offer what they consider a reasonable period for items. In your case 1 Year Standard Warranty for the machine itself, and 6 months warranty with any accessories included with the machine.

If you feel the problems you have experienced are due to an unreasonable fault and/or you require a refund , replacement or free repairs , then you must pursue the matter with your retailer.

The warranty and your statutory rights are two separate things, when you buy goods from a retailer, you enter into a contract under the Sale of Goods Act 1979 (as amended). This contract holds the retailer liable for up to six years after purchase (Limitation Act 1980), providing that you can show that the problem you have experienced is down to an unreasonable fault and not normal wear and tear

Abaddon · 07-07-2008, 08:30 AM

I should think it's fairly safe to say that it could reasonably be expected to have a keyboard last more than six months... which is all you need to prove for it to be replaced by the retailer....

Oops_my_bad · 21-07-2008, 10:11 PM

Doesnt suprise me they only put a 6 month warranty on it - thankfully we only have a few remaining acer laptops but they are just shocking. I'd never buy acer stuff EVER - you really do get what you pay for!

leco · 21-07-2008, 11:27 PM

I may be tempting fate here, but I have 20 Acer laptops. They are over four years old now and I've never had any bother with them at all. They are wireless used on a daily basis in any number of classrooms.

Galway · 22-07-2008, 12:03 AM

If you buy from any authorised dealer, you are covered by the sale of goods act and have a standard 1 year guarantee. The guarantee the manufacturer gives is in addition to this and does not affect your statuary rights.

Don't buy direct ... Its not always better.

My220x · 22-07-2008, 05:37 AM

I have an Acer desktop and its great but I had an Acer laptop once and it was rubbish

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04-07-2008, 08:12 AM	#1
Gibbo Join Date: Feb 2008 Location: Cheshire Posts: 467 Thanks: 19 Thanked 33 Times in 26 Posts Rep Power: 7	Another reason not to choose Acer Only a six month warranty on all accessories. While it might only be a dead keyboard that can be replaced for a few pounds, its the principle of the thing. Other suppliers honour a full twelve months warranty on all equipment.

21-07-2008, 11:27 PM	#6
leco Join Date: Nov 2006 Location: West Yorkshire Posts: 291 Thanks: 129 Thanked 5 Times in 5 Posts Rep Power: 5	and the other side of the argument I may be tempting fate here, but I have 20 Acer laptops. They are over four years old now and I've never had any bother with them at all. They are wireless used on a daily basis in any number of classrooms.

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		EduGeek.net Forums > United Kingdom (UK) Specific Forums > Purchasing and Trading > Bad Experiences
Another reason not to choose Acer

04-07-2008, 08:34 AM	#2
j17sparky Join Date: Oct 2006 Location: Teesside, England Posts: 1,195 Thanks: 11 Thanked 30 Times in 24 Posts Rep Power: 13	Im quite sure they cant do that.

07-07-2008, 08:14 AM	#3
Gibbo Join Date: Feb 2008 Location: Cheshire Posts: 467 Thanks: 19 Thanked 33 Times in 26 Posts Rep Power: 7	Their latest email: The duration of the warranty for specific items / accessories can be specified by the manufacturer. if a manufacturer so wished, they would not have to supply a warranty of any kind with an item they sell, however as a responsible manufacturer most offer what they consider a reasonable period for items. In your case 1 Year Standard Warranty for the machine itself, and 6 months warranty with any accessories included with the machine. If you feel the problems you have experienced are due to an unreasonable fault and/or you require a refund , replacement or free repairs , then you must pursue the matter with your retailer. The warranty and your statutory rights are two separate things, when you buy goods from a retailer, you enter into a contract under the Sale of Goods Act 1979 (as amended). This contract holds the retailer liable for up to six years after purchase (Limitation Act 1980), providing that you can show that the problem you have experienced is down to an unreasonable fault and not normal wear and tear

07-07-2008, 08:30 AM	#4
Abaddon Join Date: Mar 2006 Location: Surrey Posts: 63 Thanks: 0 Thanked 1 Time in 1 Post Rep Power: 0	I should think it's fairly safe to say that it could reasonably be expected to have a keyboard last more than six months... which is all you need to prove for it to be replaced by the retailer....

21-07-2008, 10:11 PM	#5
Oops_my_bad Join Date: Jan 2007 Location: I'll be back in Madchester before you knows it Posts: 1,188 Thanks: 139 Thanked 11 Times in 11 Posts Rep Power: 8	Doesnt suprise me they only put a 6 month warranty on it - thankfully we only have a few remaining acer laptops but they are just shocking. I'd never buy acer stuff EVER - you really do get what you pay for!

22-07-2008, 12:03 AM	#7
Galway Join Date: Jun 2007 Location: Yorkshire Posts: 125 Thanks: 1 Thanked 12 Times in 11 Posts Rep Power: 5	If you buy from any authorised dealer, you are covered by the sale of goods act and have a standard 1 year guarantee. The guarantee the manufacturer gives is in addition to this and does not affect your statuary rights. Don't buy direct ... Its not always better.

22-07-2008, 05:37 AM	#8
My220x Join Date: Feb 2008 Location: UK Posts: 226 Thanks: 9 Thanked 3 Times in 3 Posts Blog Entries: 8 Rep Power: 2	I have an Acer desktop and its great but I had an Acer laptop once and it was rubbish

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