+ Post New Thread
Results 1 to 6 of 6
Bad Experiences Thread, HP returns in Purchasing and Trading; My HP G60033ea which is 6 months old needed sending back to HP as the HDD packed in. I was ...
  1. #1

    Join Date
    Jun 2008
    Posts
    12
    Thank Post
    0
    Thanked 0 Times in 0 Posts
    Rep Power
    0

    HP returns

    My HP G60033ea which is 6 months old needed sending back to HP as the HDD packed in. I was told it will take 10 working days at the maximum. IT was picked up and put in a locked case and signed for etc. However 10 working days later no sign of a replacement. Call them up and "er we've lost it". It has somehow gone missing and they cant find it. Granted I get send a new one but the point is its going to take another 10 days and with the weekends added up its nearly a month without it. Also all the data is gone etc. No compensation will be offered and im rather annoyed to say the least.
    Will update this as further news comes in but just thought people should know.

  2. #2

    Join Date
    Aug 2005
    Location
    London
    Posts
    3,158
    Thank Post
    116
    Thanked 529 Times in 452 Posts
    Blog Entries
    2
    Rep Power
    124
    It's obviously a pain but look on the bright side - you get a new machine out of it (although you may well get a 6 month old factory refurb)

    We try and get on-site warranties; it costs a bit more but it saves an awful lot of hassle.

  3. #3

    Edu-IT's Avatar
    Join Date
    Nov 2007
    Posts
    7,342
    Thank Post
    405
    Thanked 652 Times in 595 Posts
    Rep Power
    188
    Also all the data is gone etc.
    If the HDD packed up then surely the data was gone anyway?

  4. #4

    Geoff's Avatar
    Join Date
    Jun 2005
    Location
    Fylde, Lancs, UK.
    Posts
    11,850
    Thank Post
    110
    Thanked 598 Times in 514 Posts
    Blog Entries
    1
    Rep Power
    227
    If it was a fault with the drive electronics or motor, it's perfectly possible to transplant the drive platters into a new drive and read the entire disk at ones leisure.

  5. #5

    Join Date
    Feb 2006
    Location
    Derbyshire
    Posts
    1,381
    Thank Post
    181
    Thanked 211 Times in 171 Posts
    Rep Power
    65
    Quote Originally Posted by Geoff View Post
    If it was a fault with the drive electronics or motor, it's perfectly possible to transplant the drive platters into a new drive and read the entire disk at ones leisure.
    But that's not something that you'd get from the average returns process - they'd just go "Yup, knackered." bin it and return the laptop with a new HD... So as others have said, once you ship it off to HP with the drive in you're out of luck anyway. I'd never ship a laptop back with a HD in with data on I still had hopes of seeing again...

  6. #6

    Join Date
    Jun 2008
    Posts
    12
    Thank Post
    0
    Thanked 0 Times in 0 Posts
    Rep Power
    0
    Just called them up as its been 8 days and wanted to know if id be in when it was delivered. Told after 7-10 days they would start a investigation, which would take 2 weeks and then IF its there fault they would send me a new one which would take a further 7-10 days to come. none of which was told orginally. To top it off NO COMPENSATION. NEVER USING HP AGAIN.



SHARE:
+ Post New Thread

Similar Threads

  1. GPResult returns "Error: Not Found"
    By philjones2000 in forum Windows
    Replies: 15
    Last Post: 18th November 2011, 10:47 AM
  2. Tax returns :: Arrggggghhhhhh
    By contink in forum General Chat
    Replies: 5
    Last Post: 25th January 2008, 12:59 PM
  3. Returns procedure
    By j17sparky in forum General Chat
    Replies: 8
    Last Post: 24th January 2008, 07:21 PM
  4. LiteOn UK warrenty returns.
    By Dos_Box in forum General Chat
    Replies: 15
    Last Post: 15th December 2005, 03:47 PM

Thread Information

Users Browsing this Thread

There are currently 1 users browsing this thread. (0 members and 1 guests)

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •