Bad Experiences Thread, HP returns in Purchasing and Trading; My HP G60033ea which is 6 months old needed sending back to HP as the HDD packed in. I was ...
5th June 2008, 01:24 PM #1
- Rep Power
My HP G60033ea which is 6 months old needed sending back to HP as the HDD packed in. I was told it will take 10 working days at the maximum. IT was picked up and put in a locked case and signed for etc. However 10 working days later no sign of a replacement. Call them up and "er we've lost it". It has somehow gone missing and they cant find it. Granted I get send a new one but the point is its going to take another 10 days and with the weekends added up its nearly a month without it. Also all the data is gone etc. No compensation will be offered and im rather annoyed to say the least.
Will update this as further news comes in but just thought people should know.
5th June 2008, 01:56 PM #2
It's obviously a pain but look on the bright side - you get a new machine out of it (although you may well get a 6 month old factory refurb)
We try and get on-site warranties; it costs a bit more but it saves an awful lot of hassle.
5th June 2008, 02:01 PM #3
If the HDD packed up then surely the data was gone anyway?
Also all the data is gone etc.
5th June 2008, 02:03 PM #4
If it was a fault with the drive electronics or motor, it's perfectly possible to transplant the drive platters into a new drive and read the entire disk at ones leisure.
5th June 2008, 02:31 PM #5
But that's not something that you'd get from the average returns process - they'd just go "Yup, knackered." bin it and return the laptop with a new HD... So as others have said, once you ship it off to HP with the drive in you're out of luck anyway. I'd never ship a laptop back with a HD in with data on I still had hopes of seeing again...
Originally Posted by Geoff
11th June 2008, 06:29 PM #6
- Rep Power
Just called them up as its been 8 days and wanted to know if id be in when it was delivered. Told after 7-10 days they would start a investigation, which would take 2 weeks and then IF its there fault they would send me a new one which would take a further 7-10 days to come. none of which was told orginally. To top it off NO COMPENSATION. NEVER USING HP AGAIN.
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