HP returns

maximus44 · 05-06-2008, 12:24 PM

My HP G60033ea which is 6 months old needed sending back to HP as the HDD packed in. I was told it will take 10 working days at the maximum. IT was picked up and put in a locked case and signed for etc. However 10 working days later no sign of a replacement. Call them up and "er we've lost it". It has somehow gone missing and they cant find it. Granted I get send a new one but the point is its going to take another 10 days and with the weekends added up its nearly a month without it. Also all the data is gone etc. No compensation will be offered and im rather annoyed to say the least.
Will update this as further news comes in but just thought people should know.

srochford · 05-06-2008, 12:56 PM

It's obviously a pain but look on the bright side - you get a new machine out of it (although you may well get a 6 month old factory refurb)

We try and get on-site warranties; it costs a bit more but it saves an awful lot of hassle.

Edu-IT · 05-06-2008, 01:01 PM

Quote:

Also all the data is gone etc.

If the HDD packed up then surely the data was gone anyway?

Geoff · 05-06-2008, 01:03 PM

If it was a fault with the drive electronics or motor, it's perfectly possible to transplant the drive platters into a new drive and read the entire disk at ones leisure.

OutToLunch · 05-06-2008, 01:31 PM

Quote:

Originally Posted by Geoff

If it was a fault with the drive electronics or motor, it's perfectly possible to transplant the drive platters into a new drive and read the entire disk at ones leisure.

But that's not something that you'd get from the average returns process - they'd just go "Yup, knackered." bin it and return the laptop with a new HD... So as others have said, once you ship it off to HP with the drive in you're out of luck anyway. I'd never ship a laptop back with a HD in with data on I still had hopes of seeing again...

maximus44 · 11-06-2008, 05:29 PM

Just called them up as its been 8 days and wanted to know if id be in when it was delivered. Told after 7-10 days they would start a investigation, which would take 2 weeks and then IF its there fault they would send me a new one which would take a further 7-10 days to come. none of which was told orginally. To top it off NO COMPENSATION. NEVER USING HP AGAIN.

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05-06-2008, 12:24 PM	#1
maximus44 Join Date: Jun 2008 Posts: 11 Thanks: 0 Thanked 0 Times in 0 Posts Rep Power: 0	HP returns My HP G60033ea which is 6 months old needed sending back to HP as the HDD packed in. I was told it will take 10 working days at the maximum. IT was picked up and put in a locked case and signed for etc. However 10 working days later no sign of a replacement. Call them up and "er we've lost it". It has somehow gone missing and they cant find it. Granted I get send a new one but the point is its going to take another 10 days and with the weekends added up its nearly a month without it. Also all the data is gone etc. No compensation will be offered and im rather annoyed to say the least. Will update this as further news comes in but just thought people should know.

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		EduGeek.net Forums > United Kingdom (UK) Specific Forums > Purchasing and Trading > Bad Experiences
HP returns

05-06-2008, 12:56 PM	#2
srochford Join Date: Aug 2005 Location: London Posts: 1,120 Thanks: 1 Thanked 116 Times in 101 Posts Rep Power: 30	It's obviously a pain but look on the bright side - you get a new machine out of it (although you may well get a 6 month old factory refurb) We try and get on-site warranties; it costs a bit more but it saves an awful lot of hassle.

05-06-2008, 01:03 PM	#4
Geoff Join Date: Jun 2005 Location: Fylde, Lancs, UK. Posts: 9,875 Thanks: 42 Thanked 223 Times in 203 Posts Blog Entries: 1 Rep Power: 66	If it was a fault with the drive electronics or motor, it's perfectly possible to transplant the drive platters into a new drive and read the entire disk at ones leisure.

11-06-2008, 05:29 PM	#6
maximus44 Join Date: Jun 2008 Posts: 11 Thanks: 0 Thanked 0 Times in 0 Posts Rep Power: 0	Just called them up as its been 8 days and wanted to know if id be in when it was delivered. Told after 7-10 days they would start a investigation, which would take 2 weeks and then IF its there fault they would send me a new one which would take a further 7-10 days to come. none of which was told orginally. To top it off NO COMPENSATION. NEVER USING HP AGAIN.

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