Quick Dell Warning

georgebush · 06-05-2008, 07:13 PM

Just bought a new PC from Dell, to cut a long story short it was specced with 4gig of RAM, and a 512MB Graphics card.

Now this is where I made the mistake, I assumed Dell would ship me 64bit Vista since 32bit wouldn't be able to use all that RAM once the Graphics etc had eaten into what it can address.

Wrong, they've given me 32 bit and as a result I have close to 700Meg of RAM unusable.

Slightly annoyed by this, I could have had 3Gig of higher speed stuff for less. I feel a phone call coming on.

FN-GM · 06-05-2008, 09:19 PM

You can still use Vista 32 bit at the same price as 64 you just need to find the media. Someone on here will probably have some they can lend you. I wouldn’t bother contacting them because they won't understand you. The Indian call centres are not very good with Dell.

Dos_Box · 07-05-2008, 09:46 AM

Thats why you have to tick all the correct boxes on the site!

farmerste · 07-05-2008, 09:56 AM

no thats why you don't buy dell desktops......
;-)

Butuz · 07-05-2008, 10:02 AM

So you made incorrect assumptions and your blaming Dell? Do you think they get psychic training as part of their CPD or something?!!!!

Butuz

ZeroHour · 07-05-2008, 10:06 AM

Quote:

Originally Posted by FN-Greatermanchester

You can still use Vista 32 bit at the same price as 64 you just need to find the media. Someone on here will probably have some they can lend you. I wouldn’t bother contacting them because they won't understand you. The Indian call centres are not very good with Dell.

I dont think you can with OEM keys. They are 32-bit or 64-bit rather then both I think (not 100% sure). Retail has both though.

Elky · 07-05-2008, 10:15 AM

Surely the sales guys should know that a system with 4Gb RAM is going to require a 64bit OS to perform to the best of its ability?
I wouldnt have thought there would need to be anything psychic about it? Just general product knowledge surely is all thats required

Even if this isn't so - surely this would have been picked up when the systems are built and tested?

Not slating Dell by the way, I just think that sales guys should at least know what works with what or these things should be picked up when the PCs are tested thats all

browolf · 07-05-2008, 02:17 PM

is there much of a price difference?

Elky · 07-05-2008, 02:19 PM

Pretty sure they are the same price

georgebush · 07-05-2008, 10:03 PM

Yeah I kinda understand Im not totally innocent but at the end of the day the website just says Vista, not 32 or 64 and as already said if your selling a product you should know how the thing works.

I'm slightly more stuffed as its a Vostro I bought for home after being impressed by the ones we bought at school. Brilliant machines, just this one thing thats wound me up. Still not got round to phoning them though.

Even if it shipped installed at 32bit but with an optional 64bit disc I'd have been happy.

PeterW · 07-05-2008, 10:42 PM

Vista product keys are not tied to either architecture as far as I'm aware, if you were to buy an oem copy of 32 bit for instance and decided you wanted to use 64 it you can buy the media from MS for a shipping and handling fee. With a royalty oem you will need to request 64 bit installation media from them directly. Have you called Dell to check if they provide 64 bit media and if they even support it?

Sirbendy · 08-05-2008, 01:38 PM

Vostro desktop, or laptop?

I quite like the laptops..heh..

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06-05-2008, 07:13 PM	#1
georgebush Join Date: Nov 2007 Location: North West Posts: 64 Thanks: 6 Thanked 2 Times in 2 Posts Rep Power: 3	Quick Dell Warning Just bought a new PC from Dell, to cut a long story short it was specced with 4gig of RAM, and a 512MB Graphics card. Now this is where I made the mistake, I assumed Dell would ship me 64bit Vista since 32bit wouldn't be able to use all that RAM once the Graphics etc had eaten into what it can address. Wrong, they've given me 32 bit and as a result I have close to 700Meg of RAM unusable. Slightly annoyed by this, I could have had 3Gig of higher speed stuff for less. I feel a phone call coming on.

07-05-2008, 09:56 AM	#4
farmerste Join Date: Mar 2007 Location: uk Posts: 175 Thanks: 38 Thanked 5 Times in 5 Posts Rep Power: 6	no thats......... no thats why you don't buy dell desktops...... ;-)

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		EduGeek.net Forums > United Kingdom (UK) Specific Forums > Purchasing and Trading > Bad Experiences
Quick Dell Warning

06-05-2008, 09:19 PM	#2
FN-GM Join Date: Jun 2007 Location: Rochdale, Lancashire Posts: 4,802 Thanks: 156 Thanked 155 Times in 149 Posts Rep Power: 37	You can still use Vista 32 bit at the same price as 64 you just need to find the media. Someone on here will probably have some they can lend you. I wouldn’t bother contacting them because they won't understand you. The Indian call centres are not very good with Dell.

07-05-2008, 09:46 AM	#3
Dos_Box Join Date: Jun 2005 Location: Preston, Lancashire Posts: 3,614 Thanks: 7 Thanked 110 Times in 53 Posts Blog Entries: 6 Rep Power: 36	Thats why you have to tick all the correct boxes on the site!

07-05-2008, 10:02 AM	#5
Butuz Join Date: Feb 2007 Location: Cardiff, UK Posts: 438 Thanks: 31 Thanked 19 Times in 12 Posts Rep Power: 7	So you made incorrect assumptions and your blaming Dell? Do you think they get psychic training as part of their CPD or something?!!!! Butuz

07-05-2008, 10:15 AM	#7
Elky Join Date: Oct 2006 Location: Portsmouth / Pulborough Posts: 482 Thanks: 4 Thanked 3 Times in 3 Posts Rep Power: 10	Surely the sales guys should know that a system with 4Gb RAM is going to require a 64bit OS to perform to the best of its ability? I wouldnt have thought there would need to be anything psychic about it? Just general product knowledge surely is all thats required Even if this isn't so - surely this would have been picked up when the systems are built and tested? Not slating Dell by the way, I just think that sales guys should at least know what works with what or these things should be picked up when the PCs are tested thats all

07-05-2008, 02:17 PM	#8
browolf Join Date: Jun 2005 Location: Lancashire Posts: 548 Thanks: 5 Thanked 12 Times in 7 Posts Rep Power: 10	is there much of a price difference?

07-05-2008, 02:19 PM	#9
Elky Join Date: Oct 2006 Location: Portsmouth / Pulborough Posts: 482 Thanks: 4 Thanked 3 Times in 3 Posts Rep Power: 10	Pretty sure they are the same price

07-05-2008, 10:03 PM	#10
georgebush Join Date: Nov 2007 Location: North West Posts: 64 Thanks: 6 Thanked 2 Times in 2 Posts Rep Power: 3	Yeah I kinda understand Im not totally innocent but at the end of the day the website just says Vista, not 32 or 64 and as already said if your selling a product you should know how the thing works. I'm slightly more stuffed as its a Vostro I bought for home after being impressed by the ones we bought at school. Brilliant machines, just this one thing thats wound me up. Still not got round to phoning them though. Even if it shipped installed at 32bit but with an optional 64bit disc I'd have been happy.

07-05-2008, 10:42 PM	#11
PeterW Join Date: Nov 2006 Location: Pulborough / Portsmouth Posts: 384 Thanks: 2 Thanked 16 Times in 16 Posts Rep Power: 7	Vista product keys are not tied to either architecture as far as I'm aware, if you were to buy an oem copy of 32 bit for instance and decided you wanted to use 64 it you can buy the media from MS for a shipping and handling fee. With a royalty oem you will need to request 64 bit installation media from them directly. Have you called Dell to check if they provide 64 bit media and if they even support it?

08-05-2008, 01:38 PM	#12
Sirbendy Join Date: Nov 2005 Posts: 1,021 Thanks: 0 Thanked 23 Times in 20 Posts Rep Power: 17	Vostro desktop, or laptop? I quite like the laptops..heh..

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