insight

Face-Man · 22-02-2006, 12:52 PM

Here is a new one... got an email from insight saying good ordered before half term have just been dispatched Arrrh !! :x Look at delivery note and seen an Item that was on the quote but not on my order has been sent (sly or what)

. Sent an email to get it stoped but was told it was to late.. but a returns form would be generated.. wasting more of my time getting the item sent back... As you may guess this is the last time they get my business :twisted: and you can bet that invoice will go to the bottom of the pile (well certainly until thecredit note is generated).

Ric_ · 22-02-2006, 07:58 PM

i too got stung by them... ordered 30 terminals after being told they would be delivered by date X. 2 weeks after X and following numerous phone calls I cancelled the order and ordered them from Qual who had them with me the next day!

john · 22-02-2006, 09:10 PM

They also seem to be getting rather slow on in stock goods, as well as the educational pricing higher than retail in some cases!

Nij.UK · 09-05-2006, 12:46 PM

I have to say that i use to use insight a lot before, but i had a very good account manager, and never had any problems with them

I have started to move away from them now cause my account manager changed and i am not getting the good service that i recieved before

tosca925 · 09-05-2006, 05:02 PM

We have used them over the last 3 years and never had anu problems, we also have a good account manager perhaps this is the key to success from Insight.

adamf · 13-02-2008, 10:24 PM

Quote:

Originally Posted by Nij.UK

I have to say that i use to use insight a lot before, but i had a very good account manager, and never had any problems with them

I have started to move away from them now cause my account manager changed and i am not getting the good service that i recieved before

Same here, I had a very good account manager, never had any problems but now with the new a/c manager things are not as good

Diello · 14-02-2008, 09:20 AM

Ditto - we hear a lot of bad things about them - but our A/C manager is the tops.

Oops_my_bad · 14-02-2008, 09:47 AM

TBH face-man I'm sure these things happen sometimes. At least they are honouring the return no-quibbles (unlike Probrand).

We have never had any trouble but then again have a top bloke for our account manager.

lgfl_it_guy · 14-02-2008, 04:29 PM

I'm really surprised by these bad experiences, my account manager Dan has always treated me particularly well and will always try and match any prices I receive (including ebuyer!) and with the next day delivery I don't even have to listen to the sales pitches I get.

sahmeepee · 18-02-2008, 08:02 PM

I too preferred my old account manager, Joel. The most recent 2 haven't been as good on price and ring too often.

lgfl_it_guy · 19-02-2008, 11:26 AM

Quote:

Originally Posted by sahmeepee

I too preferred my old account manager, Joel. The most recent 2 haven't been as good on price and ring too often.

I actually used to deal with Joel as well, he still works over there to some capacity. I know what you mean about over eager sales people, but I don't get it from Insight, mainly Misco. If you have a problem with your account manager, just ask them to change you.

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22-02-2006, 12:52 PM	#1
Face-Man Join Date: Dec 2005 Location: London Posts: 315 Thanks: 3 Thanked 18 Times in 11 Posts Rep Power: 12	insight - never again Here is a new one... got an email from insight saying good ordered before half term have just been dispatched Arrrh !! :x Look at delivery note and seen an Item that was on the quote but not on my order has been sent (sly or what) . Sent an email to get it stoped but was told it was to late.. but a returns form would be generated.. wasting more of my time getting the item sent back... As you may guess this is the last time they get my business :twisted: and you can bet that invoice will go to the bottom of the pile (well certainly until thecredit note is generated).

22-02-2006, 07:58 PM	#2
Ric_ Join Date: Jun 2005 Location: Lancashire Posts: 5,573 Thanks: 29 Thanked 151 Times in 132 Posts Rep Power: 44	Re: insight - never again i too got stung by them... ordered 30 terminals after being told they would be delivered by date X. 2 weeks after X and following numerous phone calls I cancelled the order and ordered them from Qual who had them with me the next day!

22-02-2006, 09:10 PM	#3
john Join Date: Sep 2005 Location: Northern England Posts: 4,379 Thanks: 92 Thanked 51 Times in 46 Posts Rep Power: 24	Re: insight - never again They also seem to be getting rather slow on in stock goods, as well as the educational pricing higher than retail in some cases!

09-05-2006, 12:46 PM	#4
Nij.UK Join Date: May 2006 Location: Leicestershire Posts: 346 Thanks: 0 Thanked 0 Times in 0 Posts Rep Power: 0	Re: insight - never again I have to say that i use to use insight a lot before, but i had a very good account manager, and never had any problems with them I have started to move away from them now cause my account manager changed and i am not getting the good service that i recieved before

		EduGeek.net Forums > United Kingdom (UK) Specific Forums > Purchasing and Trading > Bad Experiences
insight - never again

09-05-2006, 05:02 PM	#5
tosca925 Join Date: Aug 2005 Location: Midlands Posts: 1,561 Thanks: 4 Thanked 2 Times in 2 Posts Rep Power: 10	Re: insight - never again We have used them over the last 3 years and never had anu problems, we also have a good account manager perhaps this is the key to success from Insight.

14-02-2008, 09:20 AM	#7
Diello Join Date: Jun 2005 Location: Kent, England Posts: 852 Thanks: 29 Thanked 91 Times in 42 Posts Rep Power: 27	Ditto - we hear a lot of bad things about them - but our A/C manager is the tops.

14-02-2008, 09:47 AM	#8
Oops_my_bad Join Date: Jan 2007 Location: I'll be back in Madchester before you knows it Posts: 1,223 Thanks: 151 Thanked 14 Times in 14 Posts Rep Power: 9	TBH face-man I'm sure these things happen sometimes. At least they are honouring the return no-quibbles (unlike Probrand). We have never had any trouble but then again have a top bloke for our account manager.

14-02-2008, 04:29 PM	#9
lgfl_it_guy Join Date: Feb 2008 Location: London Posts: 13 Thanks: 0 Thanked 0 Times in 0 Posts Rep Power: 0	I'm really surprised by these bad experiences, my account manager Dan has always treated me particularly well and will always try and match any prices I receive (including ebuyer!) and with the next day delivery I don't even have to listen to the sales pitches I get.

18-02-2008, 08:02 PM	#10
sahmeepee Join Date: Oct 2005 Location: Greater Manchester Posts: 644 Thanks: 8 Thanked 23 Times in 23 Posts Rep Power: 11	I too preferred my old account manager, Joel. The most recent 2 haven't been as good on price and ring too often.

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