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Bad Experiences Thread, insight - never again in Purchasing and Trading; Here is a new one... got an email from insight saying good ordered before half term have just been dispatched ...
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    Face-Man's Avatar
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    insight - never again

    Here is a new one... got an email from insight saying good ordered before half term have just been dispatched Arrrh !! :x Look at delivery note and seen an Item that was on the quote but not on my order has been sent (sly or what) . Sent an email to get it stoped but was told it was to late.. but a returns form would be generated.. wasting more of my time getting the item sent back... As you may guess this is the last time they get my business :twisted: and you can bet that invoice will go to the bottom of the pile (well certainly until thecredit note is generated).

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    Ric_'s Avatar
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    Re: insight - never again

    i too got stung by them... ordered 30 terminals after being told they would be delivered by date X. 2 weeks after X and following numerous phone calls I cancelled the order and ordered them from Qual who had them with me the next day!

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    Re: insight - never again

    They also seem to be getting rather slow on in stock goods, as well as the educational pricing higher than retail in some cases!

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    Re: insight - never again

    I have to say that i use to use insight a lot before, but i had a very good account manager, and never had any problems with them

    I have started to move away from them now cause my account manager changed and i am not getting the good service that i recieved before

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    Re: insight - never again

    We have used them over the last 3 years and never had anu problems, we also have a good account manager perhaps this is the key to success from Insight.

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    Quote Originally Posted by Nij.UK View Post
    I have to say that i use to use insight a lot before, but i had a very good account manager, and never had any problems with them

    I have started to move away from them now cause my account manager changed and i am not getting the good service that i recieved before
    Same here, I had a very good account manager, never had any problems but now with the new a/c manager things are not as good

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    Diello's Avatar
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    Ditto - we hear a lot of bad things about them - but our A/C manager is the tops.

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    TBH face-man I'm sure these things happen sometimes. At least they are honouring the return no-quibbles (unlike Probrand).

    We have never had any trouble but then again have a top bloke for our account manager.

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    Smile

    I'm really surprised by these bad experiences, my account manager Dan has always treated me particularly well and will always try and match any prices I receive (including ebuyer!) and with the next day delivery I don't even have to listen to the sales pitches I get.

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    I too preferred my old account manager, Joel. The most recent 2 haven't been as good on price and ring too often.

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    Quote Originally Posted by sahmeepee View Post
    I too preferred my old account manager, Joel. The most recent 2 haven't been as good on price and ring too often.
    I actually used to deal with Joel as well, he still works over there to some capacity. I know what you mean about over eager sales people, but I don't get it from Insight, mainly Misco. If you have a problem with your account manager, just ask them to change you.



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