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Bad Experiences Thread, HP Printers Cash Back in Purchasing and Trading; Anyone else had problems getting their cashback sorted? They have not accepted that they have recieved the reciept even though ...
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    Unhappy HP Printers Cash Back

    Anyone else had problems getting their cashback sorted?
    They have not accepted that they have recieved the reciept even though it was sent recorded delivery. They are saying they cannot sort it out as it is not in "this office"
    Now they have given the option of faxing the receipt, a task we are finding a little difficult as they have the blooming thing.
    A little bit annoyed is an understatement.

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    elsiegee40's Avatar
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    Some sort of conversation with an HP manager (ask to speak to one when you get through on the phone) along the lines of

    trading standards... BBC Watchdog... defrauding schools...

    may help

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    Joanne's Avatar
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    should have sent a photocopy of the reciept.... but you live and learn!!

    It's like with car insurance when they want your proof of no claims... i sent a photocopy and suprise suprise they lost it!!

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    contink's Avatar
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    I have managed to get the rebate in the past but yeah I'd recommend you get hold of someone in HP education sales and explain what's happened.

    The rebate will be run by a 3rd party company rather than HP and I'm guessing you have all the other necessary receipts and the recorded delivery information so you can make a more forceful case..

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    Geoff's Avatar
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    Just got my 1700 cheque in the post last week.

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    Sylv3r's Avatar
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    I received a confirmation e-mail regarding my cash back for the memory and RAM offer a month or so ago. Up to now the cheque hasn't arrived though.

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    The offer that was on till the end of December was a slow payer, took them till mid Feb to get me my cheque for 300 for laptop cashbacks.

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    I've had confirmation that we would get cashback, as yet nothing. I'm sure it was for Jan though, so maybe we can give them a little time?!!?

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    localzuk's Avatar
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    We've claimed about 4 times over the last year and had no trouble with any of them. Usually takes a couple of months but they get there in the end.

    I only ever send a copy though, never originals!

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    Just a quick note, we had our check last week.

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    Quote Originally Posted by localzuk View Post
    We've claimed about 4 times over the last year and had no trouble with any of them. Usually takes a couple of months but they get there in the end.

    I only ever send a copy though, never originals!
    Same here, claimed 7 or 8 times, no problems

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    john's Avatar
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    Just had my April offer sheet claim validated today, only sent it off last week so very impressed so far, now the wait starts for the 50

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    Quote Originally Posted by seacider View Post
    Anyone else had problems getting their cashback sorted?
    They have not accepted that they have recieved the reciept even though it was sent recorded delivery. They are saying they cannot sort it out as it is not in "this office"
    Now they have given the option of faxing the receipt, a task we are finding a little difficult as they have the blooming thing.
    A little bit annoyed is an understatement.
    I'd urge anyone to read the T&Cs very carefully on cashbacks because there are 2 clauses which some people miss and it's pretty costly if you've missed it. Firstly, the quantity you can have of whatever it is you're claiming cashback on because there's usually a limit of around 50 units. Additionally, get the claim in as soon as possible, because most of the time they only honour it for 30 days, if you miss the cut off, you'll struggle to get your cheque. It's not nice as an account manager to have to deal with an upset customer when there's nothing we can do if HP won't pay out. If you can't find the cashback form, get in touch with the supplier, they should be able to dig one out for you.

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