HP Printers Cash Back

seacider · 14-03-2008, 01:39 PM

Anyone else had problems getting their cashback sorted?
They have not accepted that they have recieved the reciept even though it was sent recorded delivery. They are saying they cannot sort it out as it is not in "this office"
Now they have given the option of faxing the receipt, a task we are finding a little difficult as they have the blooming thing.
A little bit annoyed is an understatement.

elsiegee40 · 14-03-2008, 01:47 PM

Some sort of conversation with an HP manager (ask to speak to one when you get through on the phone) along the lines of

trading standards... BBC Watchdog... defrauding schools...

may help

Joanne · 14-03-2008, 02:04 PM

should have sent a photocopy of the reciept.... but you live and learn!!

It's like with car insurance when they want your proof of no claims... i sent a photocopy and suprise suprise they lost it!!

contink · 14-03-2008, 02:24 PM

I have managed to get the rebate in the past but yeah I'd recommend you get hold of someone in HP education sales and explain what's happened.

The rebate will be run by a 3rd party company rather than HP and I'm guessing you have all the other necessary receipts and the recorded delivery information so you can make a more forceful case..

Geoff · 14-03-2008, 02:27 PM

Just got my £1700 cheque in the post last week.

Sylv3r · 14-03-2008, 11:20 PM

I received a confirmation e-mail regarding my cash back for the memory and RAM offer a month or so ago. Up to now the cheque hasn't arrived though.

john · 14-03-2008, 11:26 PM

The offer that was on till the end of December was a slow payer, took them till mid Feb to get me my cheque for £300 for laptop cashbacks.

pallen · 17-03-2008, 01:26 PM

I've had confirmation that we would get cashback, as yet nothing. I'm sure it was for Jan though, so maybe we can give them a little time?!!?

localzuk · 17-03-2008, 01:29 PM

We've claimed about 4 times over the last year and had no trouble with any of them. Usually takes a couple of months but they get there in the end.

I only ever send a copy though, never originals!

pallen · 21-04-2008, 10:17 AM

Just a quick note, we had our check last week.

Paul_L · 21-04-2008, 10:24 AM

Quote:

Originally Posted by localzuk

We've claimed about 4 times over the last year and had no trouble with any of them. Usually takes a couple of months but they get there in the end.

I only ever send a copy though, never originals!

Same here, claimed 7 or 8 times, no problems

john · 21-04-2008, 11:16 PM

Just had my April offer sheet claim validated today, only sent it off last week so very impressed so far, now the wait starts for the £50

Gibbo · 25-04-2008, 08:41 AM

I bought some servers in February, got our cash back this week on the RAM and hard drives.

Martin_Ebuyer · 16-05-2008, 09:47 PM

Quote:

Originally Posted by seacider

Anyone else had problems getting their cashback sorted?
They have not accepted that they have recieved the reciept even though it was sent recorded delivery. They are saying they cannot sort it out as it is not in "this office"
Now they have given the option of faxing the receipt, a task we are finding a little difficult as they have the blooming thing.
A little bit annoyed is an understatement.

I'd urge anyone to read the T&Cs very carefully on cashbacks because there are 2 clauses which some people miss and it's pretty costly if you've missed it. Firstly, the quantity you can have of whatever it is you're claiming cashback on because there's usually a limit of around 50 units. Additionally, get the claim in as soon as possible, because most of the time they only honour it for 30 days, if you miss the cut off, you'll struggle to get your cheque. It's not nice as an account manager to have to deal with an upset customer when there's nothing we can do if HP won't pay out. If you can't find the cashback form, get in touch with the supplier, they should be able to dig one out for you.

Welcome, Register for free! or Login below:
User Name		Remember Me?
Password

14-03-2008, 01:39 PM	#1
seacider Join Date: Jun 2007 Location: Ellesmere Port Posts: 34 Thanks: 2 Thanked 1 Time in 1 Post Rep Power: 0	HP Printers Cash Back Anyone else had problems getting their cashback sorted? They have not accepted that they have recieved the reciept even though it was sent recorded delivery. They are saying they cannot sort it out as it is not in "this office" Now they have given the option of faxing the receipt, a task we are finding a little difficult as they have the blooming thing. A little bit annoyed is an understatement.

Similar Threads
Thread	Thread Starter	Forum	Replies	Last Post
Programming an old cash register	ChrisH	Hardware	2	17-01-2008 05:20 PM
Cash convertors	davyboi	General Chat	5	08-06-2007 08:12 AM
New Network Monitoring services and free cash! yes!	fox1977	Networks	1	25-03-2007 08:21 PM
RM Mobile One - Worth the extra cash? Or got a better idea.	eean	Hardware	7	13-09-2006 09:12 PM

Thread Tools	Search Thread
Show Printable Version Email this Page	Search Thread: Advanced Search

		EduGeek.net Forums > United Kingdom (UK) Specific Forums > Purchasing and Trading > Bad Experiences
HP Printers Cash Back

14-03-2008, 01:47 PM	#2
elsiegee40 Join Date: Jan 2007 Location: Kent Posts: 1,569 Thanks: 96 Thanked 51 Times in 46 Posts Rep Power: 16	Some sort of conversation with an HP manager (ask to speak to one when you get through on the phone) along the lines of trading standards... BBC Watchdog... defrauding schools... may help

14-03-2008, 02:04 PM	#3
Joanne Join Date: Nov 2007 Location: Lancashire Posts: 1,013 Thanks: 29 Thanked 36 Times in 33 Posts Blog Entries: 17 Rep Power: 11	should have sent a photocopy of the reciept.... but you live and learn!! It's like with car insurance when they want your proof of no claims... i sent a photocopy and suprise suprise they lost it!!

14-03-2008, 02:24 PM	#4
contink Join Date: Jul 2006 Location: South Yorkshire Posts: 2,703 Thanks: 103 Thanked 95 Times in 75 Posts Rep Power: 29	I have managed to get the rebate in the past but yeah I'd recommend you get hold of someone in HP education sales and explain what's happened. The rebate will be run by a 3rd party company rather than HP and I'm guessing you have all the other necessary receipts and the recorded delivery information so you can make a more forceful case..

14-03-2008, 02:27 PM	#5
Geoff Join Date: Jun 2005 Location: Fylde, Lancs, UK. Posts: 9,875 Thanks: 42 Thanked 223 Times in 203 Posts Blog Entries: 1 Rep Power: 66	Just got my £1700 cheque in the post last week.

14-03-2008, 11:20 PM	#6
Sylv3r Join Date: Jul 2005 Location: Co. Durham Posts: 1,055 Thanks: 27 Thanked 46 Times in 34 Posts Rep Power: 16	I received a confirmation e-mail regarding my cash back for the memory and RAM offer a month or so ago. Up to now the cheque hasn't arrived though.

14-03-2008, 11:26 PM	#7
john Join Date: Sep 2005 Location: Northern England Posts: 4,307 Thanks: 86 Thanked 50 Times in 45 Posts Rep Power: 24	The offer that was on till the end of December was a slow payer, took them till mid Feb to get me my cheque for £300 for laptop cashbacks.

17-03-2008, 01:26 PM	#8
pallen Join Date: Mar 2007 Posts: 304 Thanks: 3 Thanked 8 Times in 8 Posts Rep Power: 5	I've had confirmation that we would get cashback, as yet nothing. I'm sure it was for Jan though, so maybe we can give them a little time?!!?

17-03-2008, 01:29 PM	#9
localzuk Join Date: Dec 2006 Location: Minehead, Somerset Posts: 3,945 Thanks: 49 Thanked 105 Times in 93 Posts Blog Entries: 12 Rep Power: 31	We've claimed about 4 times over the last year and had no trouble with any of them. Usually takes a couple of months but they get there in the end. I only ever send a copy though, never originals!

21-04-2008, 10:17 AM	#10
pallen Join Date: Mar 2007 Posts: 304 Thanks: 3 Thanked 8 Times in 8 Posts Rep Power: 5	Just a quick note, we had our check last week.

Register now for FREE and post messages!
Username: Password: Confirm Password: E-Mail: Confirm E-Mail: Birthday: Image Verification I agree to forum rules

Currently Active Users Viewing This Thread: 1 (0 members and 1 guests)

21-04-2008, 11:16 PM	#12
john Join Date: Sep 2005 Location: Northern England Posts: 4,307 Thanks: 86 Thanked 50 Times in 45 Posts Rep Power: 24	Just had my April offer sheet claim validated today, only sent it off last week so very impressed so far, now the wait starts for the £50

25-04-2008, 08:41 AM	#13
Gibbo Join Date: Feb 2008 Location: Cheshire Posts: 467 Thanks: 19 Thanked 33 Times in 26 Posts Rep Power: 7	I bought some servers in February, got our cash back this week on the RAM and hard drives.