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Bad Experiences Thread, IT Index Again in Purchasing and Trading; They really should just come out and say they do not accept any returns or give any help that doesn't ...
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    IT Index Again

    They really should just come out and say they do not accept any returns or give any help that doesn't involve them getting paid.

    Sent a couple of emails asking for some stuff to be collected as its got to go through them to be send to the distributor for repair.... no reply

    Sent a email 5 minutes ago asking for a price for an additional but of software to be added to my M$ agreement and have already got a reply.

    TBH I only use this company now if I can't find it anywhere else, they drive me crazy.

  2. #2
    mark's Avatar
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    Yup they really do have a serious problem with it.

    Fair enough they want to economise - but why destroy customer relationships over it! - for heavens sake just grow up and tell the truth. Your customers will be happier for it, well, if there are any left.

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    It seems like the new owners are trying to drive this business into the ground. Their returns was bad before (check out all the posts on here) but now seems truly pathetic. I only ever had the one return out of all the items i got from them, once bitten and all that...

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    These guys wound me up when I used them during last summer. Repeat phone calls every week or two, ended up emailing the second account manager and saying that wasn't a need to phone me as i would call them when I wanted something.


    That was after they refused to take back a hard drive that hadn't been used but the wrapping had been opened.

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    I've never had a problem with returns with IT Index tbh. My account manage is Toby, top bloke.

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    mark's Avatar
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    I hope you never do mcloum - it's a nasty experience. I was with them 8 years before they shafted me. I wouldn't do that if I wasn't a happy customer. The manager is a total slime ball. There be dragons.

  7. #7

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    As far as I was aware there is things in place via the Catalyst agreement to mean they have to support, take stuff back etc etc maybe worth checking that out in more depth.

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