IT Index Again

Simcfc73 · 28-02-2008, 10:26 AM

They really should just come out and say they do not accept any returns or give any help that doesn't involve them getting paid.

Sent a couple of emails asking for some stuff to be collected as its got to go through them to be send to the distributor for repair.... no reply

Sent a email 5 minutes ago asking for a price for an additional but of software to be added to my M$ agreement and have already got a reply.

TBH I only use this company now if I can't find it anywhere else, they drive me crazy.

mark · 28-02-2008, 01:23 PM

Yup they really do have a serious problem with it.

Fair enough they want to economise - but why destroy customer relationships over it! - for heavens sake just grow up and tell the truth. Your customers will be happier for it, well, if there are any left.

Oops_my_bad · 28-02-2008, 08:40 PM

It seems like the new owners are trying to drive this business into the ground. Their returns was bad before (check out all the posts on here) but now seems truly pathetic. I only ever had the one return out of all the items i got from them, once bitten and all that...

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28-02-2008, 10:26 AM	#1
Simcfc73 Join Date: Nov 2005 Location: North Posts: 573 Thanks: 3 Thanked 8 Times in 6 Posts Rep Power: 10	IT Index Again They really should just come out and say they do not accept any returns or give any help that doesn't involve them getting paid. Sent a couple of emails asking for some stuff to be collected as its got to go through them to be send to the distributor for repair.... no reply Sent a email 5 minutes ago asking for a price for an additional but of software to be added to my M$ agreement and have already got a reply. TBH I only use this company now if I can't find it anywhere else, they drive me crazy.

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		EduGeek.net Forums > United Kingdom (UK) Specific Forums > Purchasing and Trading > Bad Experiences
IT Index Again

28-02-2008, 01:23 PM	#2
mark Join Date: Jun 2005 Location: x-communicated Posts: 3,672 Thanks: 37 Thanked 13 Times in 11 Posts Blog Entries: 2 Rep Power: 18	Yup they really do have a serious problem with it. Fair enough they want to economise - but why destroy customer relationships over it! - for heavens sake just grow up and tell the truth. Your customers will be happier for it, well, if there are any left.

28-02-2008, 08:40 PM	#3
Oops_my_bad Join Date: Jan 2007 Location: I'll be back in Madchester before you knows it Posts: 1,223 Thanks: 151 Thanked 14 Times in 14 Posts Rep Power: 9	It seems like the new owners are trying to drive this business into the ground. Their returns was bad before (check out all the posts on here) but now seems truly pathetic. I only ever had the one return out of all the items i got from them, once bitten and all that...

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