ERGO

[Andie]

This may be a bit premature, but I am starting to get a bad feeling about ERGO. We have previously purchased laptops from them, two at a time for staff, and they had been great. Easy to set up, felt good to use, etc. But the last two we bought a few weeks ago are giving me hassles, and I am finding Tech Support being less than helpful. is it normal to be asked to reinstall Windows on a laptop purchased within the last month when you have a 3 year rtb warranty and they've already sent you one replacement hard drive for another windows related problem??? Maybe I just have high expectations????

[eean]

I've always thought highly of their tech support. They fixed my laptop, even though it was outside of the 3 yr warranty. When we called to report 2 other broken laptops, their was a technition on site within 3 hours.
One of the problems, however was caused by a the teacher pouring lemonade over the computer. It ended up costing more than the PC to fix

[Andie]

Originally Posted by eean

I've always thought highly of their tech support. They fixed my laptop, even though it was outside of the 3 yr warranty. When we called to report 2 other broken laptops, their was a technition on site within 3 hours.

Glad to hear that. As I said, I may be a being a bit premature. But to have to spend all this time trying to sort out a very new laptop, when the second one we purchased (same model) at the same time is fine is very frustrating. Have been on to my (new) account manager now and grumbled politely. Will post again if things get sorted out well.

[Andie]

Sorry, forgot to post back. ERGO did sort things, but it did mean sitting through my lunch hour for two days watching a remote support engineer going through exactly all the things I'd already tried, and then failing to fix it, and then agreeing to send me yet another replacement hard drive. This time it installed the SMART drivers OK and so far all seems well.

[markwatkins]

We have in excess of 100 ERGO laptops ensis and vista and have found them and the support very good we have only had a few problems but every time they have been on the ball. Maybe you should contact your account manager

[ICT_GUY]

Reinstall windows, in the top ten ways to break the will of the people you are there to help.

reminds me of the Three dead trolls skitt, welcome to the internet helpdesk.

Troll XP

I know a lot of 12 o'clock flashers.

[farmerste]

Originally Posted by ICT_GUY

Reinstall windows, in the top ten ways to break the will of the people you are there to help.

reminds me of the Three dead trolls skitt, welcome to the internet helpdesk.

Troll XP

I know a lot of 12 o'clock flashers.

can we have this in english please? sounds like it could be funny

[ICT_GUY]

Originally Posted by farmerste

can we have this in english please? sounds like it could be funny

Watch the vid.

12 oclock flasher = someone who has every appliance in his / her house flashing 120clock.

[maniac]

Originally Posted by ICT_GUY

Watch the vid.

12 oclock flasher = someone who has every appliance in his / her house flashing 120clock.

That'll be this house when the key meter doesn't get topped up then!

[Sirbendy]

We've had a few runins with Ergo support for the Ensis laptops. One flaky inverter, one flaky charging circuit. Quite helpful, nice to deal with. Not like Sony, who we'll never buy another laptop from. Useless sods. Sent a VAIO back for repair, it came back badly assembled, with bits missing. AND they argued the toss.