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Bad Experiences Thread, Lapsafe in Purchasing and Trading; Not only are we being charged £750 to change the charging units on the trolley we were given a 6 ...
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    Lapsafe

    Not only are we being charged £750 to change the charging units on the trolley we were given a 6 week lead time from the company. This was cutting it fine but still left us a few days to have the trolley ready for the start of term. After chasing them for weeks for an install date they now tell us it won't be until the middle of september (9 weeks from order date) :x

    So here we are, a loyal customer with 3 trolleys, now left with new laptops which can't be charged for the start of term. I don't know what lapsafe are playing at but I am not impressed. I think it's time to start looking at other trolleys for the future.

    Still the only bright side is I can watch them squirm when I complain at the Bett show in January when the stand is busy in my nice loud voice.

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    Joedetic's Avatar
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    Re: Lapsafe

    Vindictive.

    I like it!

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    Re: Lapsafe

    How old is the trolley and why do the units need to be changed?

    I've found Lapsafe to be one of the best companies around for customer service... any company that is willing to send an engineer out to change a single LED (which has obviously been damaged by us!) free of charge under warranty can't be all that bad.

    I wouldn't normally stick up for a company but Lapsafe have been very good (both to me personally and to EduGeek).

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    Re: Lapsafe

    The trolley is three years old and we have just purchased new laptops to be housed in the existing trolley. With the new laptops come new voltages for trickle charging and connectors. We have been quoted £750 ex vat for the work to be carried out and at time of order were quoted 6 weeks lead time. We accepted with the plan that the work would be carried out before the start of term.

    Now they are giving us a date in september which is nearly 9 weeks from order and the trolley will not be ready for the start of term.

    Normally I would agree their customer service is pretty good but on this occasion we find their upgrade pricing high and the wait time from order to be extremely excessive.

    Many thanks

    Stuart

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    Re: Lapsafe

    What model trolley do you have? How many laptops does it hold?

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    Re: Lapsafe

    The trolley is a smartline S 30 which stores up to 30 laptops.

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    Re: Lapsafe

    So that would be £25.00 per laptop. About the same as a laptop adaptor.

    I don't thinks that so bad. Yes it is not cheap, but then TBH when compared to other laptop trolleys Lapsafe are not the cheapest to begin with, but IMO have great more features and much better build quality.

    Yes 9 week turnaround is a bit long but this maybe due to you having new laptops and Lapsafe having problems getting the right adaptors?

    I am sure if you asked nicely they would give you some discount for the inconvenience

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    Re: Lapsafe

    Trekmad I know how annoying it is to be let down like this by a company who you've given plenty of notice (and money) to. Happens every year to me by one contractor or another. You just have to accept that sometimes the companies simply can't do it any faster and remind them the next time you use them just how badly the messed up previously.

    Ultimately with me if they mess up twice then I simply stop sending business their way.

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    GrumbleDook's Avatar
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    Re: Lapsafe

    Are you doing this directly through Lapsafe or via a Reseller?

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    Re: Lapsafe

    Mind you 3 weeks overdue from original request, this is always a busy time of year for any of these suppliers.

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    Re: Lapsafe

    Quote Originally Posted by trekmad
    The trolley is three years old and we have just purchased new laptops to be housed in the existing trolley. With the new laptops come new voltages for trickle charging and connectors.
    Maybe I am missing something here........but surely with new laptops come new power supplies!!!

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    Re: Lapsafe

    Lapsafe have a number of different models (trying not to go into sales mode).

    They have the chargeline model, which is basically a 240V socket in each bay, but they also do the Smartline model which has the specific adapter of the model of laptop you want.

    This can be a lifesaver as you get less damage of power adaptors and none getting pinched.

    For a school like use that uses mainly one brand now, all the chargers are the same ... so we can have all our trolleys or Ambassador units with the adaptors built in.

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    Re: Lapsafe

    I have spoken to Lapsafe recently and have been reliably informed that the length of time you are having to wait is due to the volume of orders received by Lapsafe from schools throughout June and July (they say that over 40% of their annual business is received in the 2 months and with a build to order product this can only increase lead times). I understand that this doesn't help with your requirement at this moment but may help future purchases from Lapsafe.

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    Re: Lapsafe

    After only 4 days of real service, we have already had our first laptop trolley casulty. A power connector lead managed to get jammed in the door of the trolley & thanks to someone's heavy handed-ness it's been broken.

    I even got a brief spark from it yesterday as I discovered it.

    I haven't got round to contacting lapsafe yet to find out a cost of a replacement connector - I imagine it may be a case of replacing the connectors for a full module - i.e. probably expensive!

    This ever happen to you?

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    Re: Lapsafe

    This has happened on several occasions. We booked an engineer on the first occasion and when he came out he left us with a few spare so we could replace them ourselves.

    To change them you unlock the back panel, unplug the IEC cable from the power hub for that bay (worthwhile doing now for safety and to be able to use the rest of the trolley). Then unscrew the bay from the front of the trolley and pull out. Then using a socket set with an extension rod you can dismantle the module and replace the individual charging cable. The charging cable has a connector which makes it easily swappable without soldering etc.

    Hope this helps.

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