NS Optimum

[Heebeejeebee]

Originally Posted by DSapseid

Anyone had any experieince of NSO fitting smart boards?? They have just quoted for 17 and come in cheapest by £1k to the next company but if they are going to be trouble then i might just pay the extra 1k and go elsewhere!

Judging by my past experience they'll charge you for 17, only fit 15 and deny all knowledge of the other two.

They'll never get an order from me again - so stop spamming me!!!

HBJB

[laserblazer]

Bulletpoint were the cheapest when we had a load of Smartboards installed. We're still paying for that mistake!

[DSapseid]

Thanks guys looks like i will be going elsewhere then

[Maltese_Wizard]

Originally Posted by DSapseid

Anyone had any experieince of NSO fitting smart boards?? They have just quoted for 17 and come in cheapest by £1k to the next company but if they are going to be trouble then i might just pay the extra 1k and go elsewhere!

I used to use RM for all of our Equipment including AV at my last school and loved it, when i moved here, I was told that our supplier was NS Optimum and was pushed in their direction as the bursar has a 'relationship' with them. In their defence i've been using them for a while now for Servers, PC's and AV and have had no problems. I'd steer clear of Misco though IMO as a friend of mine has had bad experiences with them recently.

[Jamman960]

We had a few AV installs done by NSO last year which were pretty bad, I put it down to the first batch of AV engineers though - In the end NSO sent in some more engineers and got everything sorted - the SMT won't have them back for installs at the moment but I still use them for servers/workstations and licencing. In fact I'm currently awaiting delivery of a new server and some workstations.

James

[BrotherSidious]

Invited various suppliers ot tender for work with a specified deadline. NS Optimum representative contacted me after deadline expired and got quite upset and agressive that he hadn't got the deal (welcome to the real world). He explained that if I had got back in touch he would have lowered the quote! Now, every other supplier would have doen the same so the idea of a deadlne is for them to go as low as theywant an order to win without me spending two days phoning around the twenty odd suppliers we have on our list (19 now we have removed NS Optimum!).

I explained the process to him and he obviously wasn't happy as a few hours later he emailed the Head Taecher with a new offer. Fortunately the Head Teacher leaves all ICT stuff to me and forwarded the email to me. I then contacted NS Optimum and spoke to his boss stating that I wasn't happy with this practice and never expected it to happen again. I was assured it wouldn't but this put me off using them anyway.

I still receive emails from them which I just junk. I did think of unsubscribing but after reading others posts figured this was a pointless excercise.

[Jiberoony]

Just to start off I have not ever been employed by NSO nor received any gifts for saying this.

I have found NSO to be a good company, sure they get things wrong sometimes, but 9 out of 10 they get it right. I was at a school for 4 years that used them, and i am introducing them into my new school (hopefully).

Their techies are good, cablers could be better i guess, desktops are good and their servers are outstanding.

I don't understand why you are all getting so worked up with one company. There are far worse out there believe me i know!!!!

[ninjabeaver]

Originally Posted by Jiberoony

I don't understand why you are all getting so worked up with one company. There are far worse out there believe me i know!!!!

If you read through the other posts on the Bad Experiences board then you will realise that its just not NS Optiumum. The problem with NS Optimum is the amount of SPAM mails that get sent out on a regular basis and that they don't listen.

I've had a bad time with them in the past, and as with any company I deal with they get a second chance and then thats it. They blew them both.

[TonyJF]

NS Optimum approached us several years ago. At one point we did consider them, but then simply decided against it. The account manager sent a mail 'by mistake' to my line manager as if it were an internal mail, basically saying how worried he was by the decision, that I'd got it badly wrong, and that the school would be harmed by this and waste money...to no avail, because my line manager was very IT literate, and we'd made the decision together...he called them and told them he would never deal with them and he would contact every school he knew to warn them off...terrible way of doing business.