NS Optimum

CPLTD · 20-05-2008, 08:45 PM

lol god I love this site,
it really does make you aware of the power of forum networking and thank god we as a company dont use tactics like these guy's its one phone call to introduce ourselfs and email contact with permission or msn with permission and no emarketing just plain simple savings and courtesy ,

wesleyw · 20-05-2008, 08:54 PM

Sadly I've had bad experiences with companies that others would swear by and vice versa NS does have a bad reputation on these boards though. I've had problems with them in the past but in the most part they've been fine. The cold calling is a real turn off I'm loathe to order from cold callers thankfully I only get the occasional emails these days from NS. Most others I've said they can call once a month as sometimes I do forget about suppliers and as we now need 4 quotes from everything over a certain value I need all the help I can get to jog my memory

. Wish others had had better experiences with NS but it's too late now

.

Wes

kennysarmy · 21-05-2008, 11:42 AM

Quote:

Originally Posted by tech_guy

We had to threaten this outfit with legal action unless they stopped their salespeople from phoning us up all the time trying to sell us stuff we didn't want.

Glad we didn't buy anything from them if what you've told us about their products and customer service is an adequate description.

Same here - despite us frequently telling them we would never buy from them again and want to be removed from their sales lists - without fail every 6 months we get a call from another "new" salesperson...

how they are still trading is a mystery to me...

GrumbleDook · 23-05-2008, 10:10 AM

Guess who I had an email from this morning ... Grace!!!!

Another phone call is needed and I am going to check where I stand about putting a county-wide block on email from a particular company. I think a test case about abusive companies may be needed.

stratisphere · 23-05-2008, 10:24 AM

Ditto, i've rang up and asked in a very nice manner to be removed... We'll see. If we're not removed then the current quotes and projects we have going with them will be re-tendered to other companies.

Diello · 23-05-2008, 10:30 AM

Yup - got one too - how on EARTH can these people think this is good practice?

Heebeejeebee · 23-05-2008, 10:42 AM

Quote:

Originally Posted by kennysarmy

Same here - despite us frequently telling them we would never buy from them again and want to be removed from their sales lists - without fail every 6 months we get a call from another "new" salesperson...

how they are still trading is a mystery to me...

Just had this same discussion with our receptionist who's getting fed up with fending them off now. They ring three times a day sometimes !!!

We've told them we'll NEVER order anything from them again after they virtually stole from us a few years back. They charged us for products that were never delivered, didn't honour warranties, 'forgot' to deliver software we paid for and then didn't bother doing anything about it. It's funny how they don't get back to you when you're chasing them but every other moment they spam us relentlessly.

LEAVE US ALONE!!

HBJB

GrumbleDook · 23-05-2008, 01:36 PM

I have managed to get hold of someone further up the chain and resolved a number of issues for us. They are going to work on a number of things internally to ensure that this gets sorted too.

Firstly, if you do want to unsubscribe from their emails then use the unsubscribe page on the website. It is going to be tested on a few different platforms to ensure that there is not a bug stopped the request being logged. Make a note of the time and date you unsubscribed if possible.

Secondly, if you email back directly to the email requesting a wish to unsubscribe they will do so.

The issue with the above two is that sometimes people are receiving emails that are aliases ... making it difficult to unsubscribe them.

If you do receive a phone call from a sales rep and don't want to then tell them. They will remove you from their call list.

This will be reviewed over the next month and they are happy for feedback.

Heebeejeebee · 23-05-2008, 08:57 PM

Quote:

Originally Posted by GrumbleDook

I have managed to get hold of someone further up the chain and resolved a number of issues for us. They are going to work on a number of things internally to ensure that this gets sorted too.

Firstly, if you do want to unsubscribe from their emails then use the unsubscribe page on the website. It is going to be tested on a few different platforms to ensure that there is not a bug stopped the request being logged. Make a note of the time and date you unsubscribed if possible.

Secondly, if you email back directly to the email requesting a wish to unsubscribe they will do so.

The issue with the above two is that sometimes people are receiving emails that are aliases ... making it difficult to unsubscribe them.

If you do receive a phone call from a sales rep and don't want to then tell them. They will remove you from their call list.

This will be reviewed over the next month and they are happy for feedback.

... and you believe them?

I've done all that and it still comes.

HBJB

stratisphere · 19-06-2008, 11:48 AM

well, had another one today. So much for being nice.

I've now sent an email to both "grace" and another guy i have the email of there basically saying if I dont get confirmation that I have been removed by the end of the day then their domain is goin on the spam filter list.

I've also said if i do get another marketting email from them after they confirmed then they will go on the spam list straight away.

It's silly when it has to come to this.

timbo343 · 19-06-2008, 11:51 AM

I really dislike this company. They are forever ringing us up asking if we need anything. If companies start doing that, then they go to the bottom of our best supplier list. Im sure we have about 5 account managers there though

wesleyw · 19-06-2008, 12:08 PM

I really can't believe they haven't learnt by now? I wonder if we should ask to have their phone numbers barred from calling us too?

Wes

TechMonkey · 19-06-2008, 12:22 PM

Quote:

Originally Posted by stratisphere

well, had another one today. So much for being nice.

I've now sent an email to both "grace" and another guy i have the email of there basically saying if I dont get confirmation that I have been removed by the end of the day then their domain is goin on the spam filter list.

I've also said if i do get another marketting email from them after they confirmed then they will go on the spam list straight away.

It's silly when it has to come to this.

Just add them to the spam list anyway. You know they are going to do it so save your time.

DSapseid · 22-07-2008, 02:31 PM

Anyone had any experieince of NSO fitting smart boards?? They have just quoted for 17 and come in cheapest by £1k to the next company but if they are going to be trouble then i might just pay the extra 1k and go elsewhere!

plexer · 22-07-2008, 02:37 PM

I'd pay the £1k and go elsewhere or get your favourite supplier to price match it.

Ben

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NS Optimum

20-05-2008, 08:45 PM	#76
CPLTD Join Date: Apr 2008 Location: Northamptonshire Posts: 415 Thanks: 102 Thanked 23 Times in 20 Posts Rep Power: 5	lol god I love this site, it really does make you aware of the power of forum networking and thank god we as a company dont use tactics like these guy's its one phone call to introduce ourselfs and email contact with permission or msn with permission and no emarketing just plain simple savings and courtesy ,

20-05-2008, 08:54 PM	#77
wesleyw Join Date: Dec 2005 Location: Walsall Posts: 1,250 Thanks: 27 Thanked 6 Times in 5 Posts Rep Power: 10	Sadly I've had bad experiences with companies that others would swear by and vice versa NS does have a bad reputation on these boards though. I've had problems with them in the past but in the most part they've been fine. The cold calling is a real turn off I'm loathe to order from cold callers thankfully I only get the occasional emails these days from NS. Most others I've said they can call once a month as sometimes I do forget about suppliers and as we now need 4 quotes from everything over a certain value I need all the help I can get to jog my memory . Wish others had had better experiences with NS but it's too late now . Wes

23-05-2008, 10:10 AM	#79
GrumbleDook Join Date: Jul 2005 Location: Kettering, Northants Posts: 5,111 Thanks: 53 Thanked 206 Times in 110 Posts Blog Entries: 1 Rep Power: 55	Guess who I had an email from this morning ... Grace!!!! Another phone call is needed and I am going to check where I stand about putting a county-wide block on email from a particular company. I think a test case about abusive companies may be needed.

23-05-2008, 10:24 AM	#80
stratisphere Join Date: Apr 2007 Posts: 145 Thanks: 9 Thanked 15 Times in 10 Posts Rep Power: 7	Ditto, i've rang up and asked in a very nice manner to be removed... We'll see. If we're not removed then the current quotes and projects we have going with them will be re-tendered to other companies.

23-05-2008, 10:30 AM	#81
Diello Join Date: Jun 2005 Location: Kent, England Posts: 852 Thanks: 29 Thanked 91 Times in 42 Posts Rep Power: 27	Yup - got one too - how on EARTH can these people think this is good practice?

23-05-2008, 01:36 PM	#83
GrumbleDook Join Date: Jul 2005 Location: Kettering, Northants Posts: 5,111 Thanks: 53 Thanked 206 Times in 110 Posts Blog Entries: 1 Rep Power: 55	I have managed to get hold of someone further up the chain and resolved a number of issues for us. They are going to work on a number of things internally to ensure that this gets sorted too. Firstly, if you do want to unsubscribe from their emails then use the unsubscribe page on the website. It is going to be tested on a few different platforms to ensure that there is not a bug stopped the request being logged. Make a note of the time and date you unsubscribed if possible. Secondly, if you email back directly to the email requesting a wish to unsubscribe they will do so. The issue with the above two is that sometimes people are receiving emails that are aliases ... making it difficult to unsubscribe them. If you do receive a phone call from a sales rep and don't want to then tell them. They will remove you from their call list. This will be reviewed over the next month and they are happy for feedback.

19-06-2008, 11:48 AM	#85
stratisphere Join Date: Apr 2007 Posts: 145 Thanks: 9 Thanked 15 Times in 10 Posts Rep Power: 7	well, had another one today. So much for being nice. I've now sent an email to both "grace" and another guy i have the email of there basically saying if I dont get confirmation that I have been removed by the end of the day then their domain is goin on the spam filter list. I've also said if i do get another marketting email from them after they confirmed then they will go on the spam list straight away. It's silly when it has to come to this.

19-06-2008, 11:51 AM	#86
timbo343 Join Date: Dec 2005 Location: Leeds/York area, North Yorkshire Posts: 921 Thanks: 8 Thanked 19 Times in 18 Posts Rep Power: 11	I really dislike this company. They are forever ringing us up asking if we need anything. If companies start doing that, then they go to the bottom of our best supplier list. Im sure we have about 5 account managers there though

19-06-2008, 12:08 PM	#87
wesleyw Join Date: Dec 2005 Location: Walsall Posts: 1,250 Thanks: 27 Thanked 6 Times in 5 Posts Rep Power: 10	I really can't believe they haven't learnt by now? I wonder if we should ask to have their phone numbers barred from calling us too? Wes

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22-07-2008, 02:31 PM	#89
DSapseid Join Date: Feb 2007 Location: West Sussex Posts: 605 Thanks: 36 Thanked 10 Times in 8 Posts Rep Power: 6	Anyone had any experieince of NSO fitting smart boards?? They have just quoted for 17 and come in cheapest by £1k to the next company but if they are going to be trouble then i might just pay the extra 1k and go elsewhere!

22-07-2008, 02:37 PM	#90
plexer Join Date: Dec 2005 Location: Norfolk Posts: 4,262 Thanks: 30 Thanked 102 Times in 101 Posts Rep Power: 33	I'd pay the £1k and go elsewhere or get your favourite supplier to price match it. Ben