Tiscali

FN-GM · 25-07-2007, 01:58 PM

Its been over a month now and my internet connection at home is still not here :!:

FN-GM · 29-09-2007, 11:00 PM

I ended up going with someone else they just couldn't connect me, now they have taken £90 out of the account.

webman · 29-09-2007, 11:05 PM

You should read this guy's problems with them.

FN-GM · 29-09-2007, 11:15 PM

everyone at Tiscali wants rounding up and shooting

russdev · 30-09-2007, 08:53 AM

Worrying thing they have brought freedom2surf my isp going to go to zen in next few months.

Russell

contink · 30-09-2007, 11:39 AM

Quote:

Originally Posted by russdev

Worrying thing they have brought freedom2surf my isp going to go to zen in next few months.

Yep, and Tiscali bought out Nildram via Pipex too... Zen is going to be getting my business too when the deadline for changeover gets closer (think it's August next year)

webman · 30-09-2007, 11:40 AM

Yeah I'm with f2s, too - I'll just wait to see if the service goes down hill. But I would never go (back) to Zen - I moved away form their high-expense low-speed service years ago. £24.99/month for upto 8Mbit with 20GB bandwidth limit - no thanks

john · 30-09-2007, 11:47 AM

I think the only providers that F2S customers will be happy with will end up being the Enta.net resellers such as UKFSN, ADSL24 etc etc, they have packages that near enough match the F2S offerings.

webman · 30-09-2007, 11:49 AM

Yes, I agree with John as UKFSN will be my first choice of provider if f2s service goes down the pan

Gatt · 30-09-2007, 12:06 PM

I'm considering moving off of them when our 1yr is up and moving to sky..

Never migrated ADSL providers so dont know what the process is other than u need a MAC number - question is - when can i apply for it
(1Yr contract ends just before xmas..)

beeswax · 30-09-2007, 12:36 PM

you get your Migration Authorisation Code (MAC) from your current ISP and it should be in the form of "4letters7numbers/2letters2numbers1letter". you then pass this on to your new ISP who will tell you 10 days later they tried it and BT told them it was the wrong MAC, and that you don't need a MAC to change ISP, just call BT on this freephone number and get them to remove the tags. After 20 minutes on the line to BT you get to speak to a techie who will tell you that there are no tags on the line because it has broadband, and the MAC codes are there so that individual companies can negotiate this deal between them without going through BT. you then get back to your proposed ISP (via a third world callcentre) who say that's fine, just call the sales desk and they will sort you out. When you eventually get through to sales, after say, 10 minutes, they set up the job again and then try to charge you the one-off setup fee you've already paid for the original job, and, no, the router hasn't arrived yet. you then call them every 3 days to check the progress of your order.
HTH

FN-GM · 30-09-2007, 12:55 PM

Well im on AOL now they seem pretty good. When i was with Tesco for 3 years i wasn't off the net once the only time i was off when there was a fire at the local exchange

RobC · 30-09-2007, 01:43 PM

A techie using AOL?

<faints>

:P

localzuk · 30-09-2007, 01:53 PM

Quote:

Originally Posted by beeswax

you get your Migration Authorisation Code (MAC) from your current ISP and it should be in the form of "4letters7numbers/2letters2numbers1letter". you then pass this on to your new ISP who will tell you 10 days later they tried it and BT told them it was the wrong MAC, and that you don't need a MAC to change ISP, just call BT on this freephone number and get them to remove the tags. After 20 minutes on the line to BT you get to speak to a techie who will tell you that there are no tags on the line because it has broadband, and the MAC codes are there so that individual companies can negotiate this deal between them without going through BT. you then get back to your proposed ISP (via a third world callcentre) who say that's fine, just call the sales desk and they will sort you out. When you eventually get through to sales, after say, 10 minutes, they set up the job again and then try to charge you the one-off setup fee you've already paid for the original job, and, no, the router hasn't arrived yet. you then call them every 3 days to check the progress of your order.
HTH

Lol, I don't think thats how its supposed to happen... :P

I didn't even need to speak to anyone for switching to BT, as you can do it all online. Now we just have to see if the system works properly.

beeswax · 30-09-2007, 01:58 PM

Quote:

I didn't even need to speak to anyone for switching to BT, as you can do it all online. Now we just have to see if the system works properly.

I meant to say that neither ISP in this case is BT.

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25-07-2007, 01:58 PM	#1
FN-GM Join Date: Jun 2007 Location: Rochdale, Lancashire Posts: 5,108 Thanks: 168 Thanked 176 Times in 170 Posts Rep Power: 42	Tiscali Its been over a month now and my internet connection at home is still not here :!:

29-09-2007, 11:00 PM	#2
FN-GM Join Date: Jun 2007 Location: Rochdale, Lancashire Posts: 5,108 Thanks: 168 Thanked 176 Times in 170 Posts Rep Power: 42	Re: Tiscali I ended up going with someone else they just couldn't connect me, now they have taken £90 out of the account.

29-09-2007, 11:05 PM	#3
webman Join Date: Nov 2005 Location: County Durham Posts: 5,652 Thanks: 104 Thanked 85 Times in 69 Posts Blog Entries: 1 Rep Power: 37	Re: Tiscali You should read this guy's problems with them.

29-09-2007, 11:15 PM	#4
FN-GM Join Date: Jun 2007 Location: Rochdale, Lancashire Posts: 5,108 Thanks: 168 Thanked 176 Times in 170 Posts Rep Power: 42	Re: Tiscali everyone at Tiscali wants rounding up and shooting

		EduGeek.net Forums > United Kingdom (UK) Specific Forums > Purchasing and Trading > Bad Experiences
Tiscali

30-09-2007, 08:53 AM	#5
russdev Join Date: Jun 2005 Location: Leicestershire Posts: 5,215 Thanks: 34 Thanked 85 Times in 60 Posts Blog Entries: 1 Rep Power: 33	Re: Tiscali Worrying thing they have brought freedom2surf my isp going to go to zen in next few months. Russell

30-09-2007, 11:40 AM	#7
webman Join Date: Nov 2005 Location: County Durham Posts: 5,652 Thanks: 104 Thanked 85 Times in 69 Posts Blog Entries: 1 Rep Power: 37	Re: Tiscali Yeah I'm with f2s, too - I'll just wait to see if the service goes down hill. But I would never go (back) to Zen - I moved away form their high-expense low-speed service years ago. £24.99/month for upto 8Mbit with 20GB bandwidth limit - no thanks

30-09-2007, 11:47 AM	#8
john Join Date: Sep 2005 Location: Northern England Posts: 4,379 Thanks: 92 Thanked 51 Times in 46 Posts Rep Power: 24	Re: Tiscali I think the only providers that F2S customers will be happy with will end up being the Enta.net resellers such as UKFSN, ADSL24 etc etc, they have packages that near enough match the F2S offerings.

30-09-2007, 11:49 AM	#9
webman Join Date: Nov 2005 Location: County Durham Posts: 5,652 Thanks: 104 Thanked 85 Times in 69 Posts Blog Entries: 1 Rep Power: 37	Re: Tiscali Yes, I agree with John as UKFSN will be my first choice of provider if f2s service goes down the pan

30-09-2007, 12:06 PM	#10
Gatt Join Date: Jan 2006 Location: Swinton Posts: 2,276 Thanks: 87 Thanked 46 Times in 34 Posts Rep Power: 22	Re: Tiscali I'm considering moving off of them when our 1yr is up and moving to sky.. Never migrated ADSL providers so dont know what the process is other than u need a MAC number - question is - when can i apply for it (1Yr contract ends just before xmas..)

30-09-2007, 12:36 PM	#11
beeswax Join Date: Jul 2005 Location: Lancs Posts: 1,508 Thanks: 48 Thanked 50 Times in 31 Posts Rep Power: 23	Re: Tiscali you get your Migration Authorisation Code (MAC) from your current ISP and it should be in the form of "4letters7numbers/2letters2numbers1letter". you then pass this on to your new ISP who will tell you 10 days later they tried it and BT told them it was the wrong MAC, and that you don't need a MAC to change ISP, just call BT on this freephone number and get them to remove the tags. After 20 minutes on the line to BT you get to speak to a techie who will tell you that there are no tags on the line because it has broadband, and the MAC codes are there so that individual companies can negotiate this deal between them without going through BT. you then get back to your proposed ISP (via a third world callcentre) who say that's fine, just call the sales desk and they will sort you out. When you eventually get through to sales, after say, 10 minutes, they set up the job again and then try to charge you the one-off setup fee you've already paid for the original job, and, no, the router hasn't arrived yet. you then call them every 3 days to check the progress of your order. HTH

30-09-2007, 12:55 PM	#12
FN-GM Join Date: Jun 2007 Location: Rochdale, Lancashire Posts: 5,108 Thanks: 168 Thanked 176 Times in 170 Posts Rep Power: 42	Re: Tiscali Well im on AOL now they seem pretty good. When i was with Tesco for 3 years i wasn't off the net once the only time i was off when there was a fire at the local exchange

30-09-2007, 01:43 PM	#13
RobC Join Date: Jun 2005 Location: Elgin, Scotland Posts: 365 Thanks: 1 Thanked 3 Times in 3 Posts Rep Power: 8	Re: Tiscali A techie using AOL? <faints> :P

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