Had one go a couple of weeks ago. Emailed Paul on Thursday afternoon, replacement projector in-place 9:10am Monday morning (would have been Friday but the engineer called in sick)
Can't thank Paul enough
EDIT: Less than 20 minutes later and I have a warranty call logged. +1 (again) @paday
I have just logged a call with Paul Day on 0871 703 4178 and they changed the warranty for this projector to 5 years. Logged a call with Equinox, they should be out on Monday.
dannyboy103, the 5 year warranty only covers faults connected with the mirror door. You will have to pay for repairs relating to any other fault once the normal 3-year warranty has expired.
I know!!! Somehow we got 4 Years warranty at the start too!!! That obviously now expired so only want mirror door problems now!!
I had a go at this myself after checking out this thread http://www.edugeek.net/forums/av-mul...row-fault.html
, a bit of dismantling but not too bad, part available here.
EDA100 Motor Mirror Assy A1 Hitachi
We have several ED-A100s and 101s installed in lecture rooms. Unfortunately it appears to be a design fault. I asked an Hitachi bod at BETT if it was a design fault and he grinned; he wouldn't openly confirm or deny it. We've had several occurances of the fault you describe. If you come across its successor model, the 200 series, you'll see that the door stays open until the projector cools down and then closes; the 100 series just closes.
I can't tell you whether it is a simple fix as ours have been repaired by Hitachi under guarantee.
Got an issue with this now and it's out of warranty so was looking to arrange sorting a cog.
However how the bloody hell am I supposed to get the top off? I've taken out all the obvious screws and it lifts away except for the side with all the VGA/audio ports etc.
NM is certain it's well out of warranty, was here before he started 4 years ago anyway.
Anyone? I'm looking at the encasing and particularly around the door it doesn't look easily removable without snapping the f-er off.
Worth a phone call to Paul Day on 0871 703 4178 to plead your case on the warranty, Hitachi have been very good at extending warranties to fix the cog issue and it's pretty much next day swap-out 99% of the time. If that fails, large hammer?
We have got an ED-A111, does the extended warranties include these? I have previously had lots go wrong and have had to pay for it. Just had another one go today. Hope someone can help.
Enter the projector details in this form and cross your fingers as you hit submit... It will tell you how it stands with warranty support.