Casio LED Projector Troubles
We have bought Casio LED projectors for coming up to the last 5 years since they were first bought out on the market and all the hype about the 5 year warranty/10000 hour warranty and the potential for it to go on for a long time has kept us buying them even due to the high initial cost.
We have about 90 onsite here mainly XJ-A130 and A131 and wanted to let you know of recent issues.
I would say roughly 15-20% of all of the units have been sent back now due to one (I believe) inherent fault which are lots of tiny pixels on the image which when I ring they all seem aware of this issue and no further questions seem to be asked regarding the fault. I was wondering how many other people are experiencing this fault and is it on the same level?
I am also concerned about the quality of the refurbished units Casio are sending us as replacements for the faulty units. I have had two sent back with smudges and hairs inside the lens and recently one sent to us with a cable caught in the fan and the replacement for the replacement has a smudge mark on the image. Itís not the end of the world as I know if I ring them up they will send another one but everything at Casio seems to take a long time.
You speak to one person on the phone who logs the call takes all details which takes about 15 minutes normally and then a few days later someone else rings you to arrange collection. This is worlds apart from the experience we used to have with Epson who would remember all your details, log a call in a few minutes and send an engineer out the next day.
I am thinking about contacting Casio expressing my concerns but was wondering has anyone moved away because of these issues or have any input into my problems?
Cheers as always