Help! Smart Board SB580 END OF LIFE - NOT supported in VISTA / 7 / 10.6 / 10.7 / 10.8
This past year we upgraded our schools to Windows 7 (yay!) and Smart Notebook 11 (mistake..)
We have a few hundred boards across the district (SB580 / SB680).
So far we've had numerous problems with the SB580s that use the SMART Serial -> USB Cable. The board will intermittently get disconnected mid class, some days it will not works at all. The little status indicator light switches from green to red with the message (no data being received on this port)
I had a support ticket in with Smart last month and they were suppose to get back to me. After not hearing from them, I called back last week and was told.
"As overNovember 2nd 2012 SMART will no longer support SB500 series boards on thefollowing Operating Systems: Mac OS 10.6 , “Snow Leopard,” Mac 10.7 “Lion” andlater / Windows Vista and later. In addition to this, older (supported)operating systems will work ‘as is’ with no future hardware/software upgrades.
If you haveany further questions or concerns, please contact us again."
The rep told me that since many users had reported this problem, they decided to end support for these smart boards. They won't even support 10.8 on windows 7....
Pretty amazing they can get away with this.. we upgraded our systems after checking that our boards would be compatible. Now, 2 months into the school year they won't help us with the problem.
Any recommendations very much appreciated.