TechSupp (3rd February 2012)
Just wanted to share this. Having had to test some SMARTboards with drawing / calibration issues I created a test image I could trace over to help diagnose any issues. Just view full screen (1024x768) and trace over the lines and if you're unlucky you'll get something like this
Test image attached below.
TechSupp (3rd February 2012)
If you work out whats wrong with this board, let me know because i have one that is tracing exactly the same image!
Is it an ultra close focus projector? i dont think its a board issue i think its projector mirror distortion.
Mine is not an short throw, its a conventional hitachi ed x 12 from about 2m away...
and yes,this is what i've told the person with the purse strings, but if i could fix it i'd be a hero!I believe the technical term is ****ed
I have a few like this, When I have the time I might take a screwdriver to one!
I've seen this where the membranes become stuck together on some models.
had varying degrees of success with some paitence and a roll of gaffa tape - stick gaffa to the front, pull the layers apart, repeat
..doesn't always work though...
I might give it a massage...
Although I daren't tell the lady the board belongs to thats what i'm doing otherwise she'll want one too. There is a limit to the places i'll go in the name of helping people...
right, i'm off to work my magic... (flexes fingers, cracks knuckles etc, etc...)
(is this image disturbing anyone? it's disturbing me!)
Try the old take the bottom screws out - may be an earthing problem!
I have seen this issue before, in my instance it was where there was a metal stud bolt in the wall right behind the worst affected area and obviously the further out the better, sadly in that instance it was almost dead centre in board!
In my experience there's two possible causes of the orientation problems at the top of the thread. Either the board is faulty/damaged or the controller module on the back is doing something odd.
The easy one to check for/fix is the controller module (behind the bottom-right corner). Try updating the board firmware and swapping it with one from another board to see if the problem follows the controller or stays with the board.
I suspect it's more likely to be a problem with the tensioning of the front surface of the board. If there's no visible damage has the faulty board been fitted above a radiator? If so it's probably got too hot and unfortunately you're probably in buy a new board territory (they're designed to operate at no more than 35C and you're likely to get permanent damage if any part of it gets above 50C).
If the controller's faulty or the board hasn't been damaged/overheated then arm yourself with the serial number and get in touch with Steljes (SMART's UK distributors - 08450 724999) - they'll be able to give you more advice and tell you where you stand in regards to warranties etc.
I've already replaced the controller on mine, and whilst it makes a tiny bit of difference, it is not a fix by any means, I gave the board a massage on friday and i no longer have an innaccuracy in the bottom left corner, but i can't make a difference to any other part of the board. This leads me to think it is genuinely a fault with the surface.
This board is not above a heat source.
And it is 2 years out of warranty.
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