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AV and Multimedia Related Thread, Hitachi ED-A100 Lens door error and door won't close. in Technical; Originally Posted by paday Repairs / exchanges will then be carried out by our service partner Equinox. Just when Equinox ...
  1. #61

    StevieM's Avatar
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    Quote Originally Posted by paday View Post
    Repairs / exchanges will then be carried out by our service partner Equinox.
    Just when Equinox thought they had got rid of me... . All working fine here at the moment. Thanks again, Paul. You are a true gent.

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    AJWhite1970's Avatar
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    Had one go a couple of weeks ago. Emailed Paul on Thursday afternoon, replacement projector in-place 9:10am Monday morning (would have been Friday but the engineer called in sick)

    Can't thank Paul enough
    Andrew

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    StevieM's Avatar
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    Quote Originally Posted by StevieM View Post
    Just when Equinox thought they had got rid of me... . All working fine here at the moment. Thanks again, Paul. You are a true gent.
    I spoke too soon. One has developed a fault today so it doesn't open all the way. The lamp illuminates, but the picture is distorted. It's currently being held in place by a piece of sellotape. I've just emailed Paul so, hopefully, it will all be sorted soon.

    EDIT: Less than 20 minutes later and I have a warranty call logged. +1 (again) @paday
    Last edited by StevieM; 9th January 2014 at 03:15 PM.

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    I have just logged a call with Paul Day on 0871 703 4178 and they changed the warranty for this projector to 5 years. Logged a call with Equinox, they should be out on Monday.

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    StevieM's Avatar
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    Quote Originally Posted by dannyboy103 View Post
    I have just logged a call with Paul Day on 0871 703 4178 and they changed the warranty for this projector to 5 years. Logged a call with Equinox, they should be out on Monday.
    Brilliant. Just be aware, though @dannyboy103, the 5 year warranty only covers faults connected with the mirror door. You will have to pay for repairs relating to any other fault once the normal 3-year warranty has expired.
    Quote Originally Posted by paday View Post
    Dear All. With regard to this issue of the mirror door not opening, Hitachi has been helping and continues to willingly help those that experience this problem up to 5 years from date of purchase.

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    I know!!! Somehow we got 4 Years warranty at the start too!!! That obviously now expired so only want mirror door problems now!!

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    I had a go at this myself after checking out this thread Hitachi short throw fault
    , a bit of dismantling but not too bad, part available here.
    EDA100 Motor Mirror Assy A1 Hitachi

  8. Thanks to alemanyorks from:

    laserblazer (11th April 2014)

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    We have several ED-A100s and 101s installed in lecture rooms. Unfortunately it appears to be a design fault. I asked an Hitachi bod at BETT if it was a design fault and he grinned; he wouldn't openly confirm or deny it. We've had several occurances of the fault you describe. If you come across its successor model, the 200 series, you'll see that the door stays open until the projector cools down and then closes; the 100 series just closes.

    I can't tell you whether it is a simple fix as ours have been repaired by Hitachi under guarantee.

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    rickjames's Avatar
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    Got an issue with this now and it's out of warranty so was looking to arrange sorting a cog.

    However how the bloody hell am I supposed to get the top off? I've taken out all the obvious screws and it lifts away except for the side with all the VGA/audio ports etc.

    Thanks!

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    StevieM's Avatar
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    Quote Originally Posted by rickjames View Post
    Got an issue with this now and it's out of warranty so was looking to arrange sorting a cog.
    Out of normal warranty or the extended 5 year warranty for this particular fault? Either way, it's still worth sending an email to tech.assist@hitachi-eu.com. They'll give you advice if nothing else!

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    NM is certain it's well out of warranty, was here before he started 4 years ago anyway.

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    Anyone? I'm looking at the encasing and particularly around the door it doesn't look easily removable without snapping the f-er off.

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    AJWhite1970's Avatar
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    Worth a phone call to Paul Day on 0871 703 4178 to plead your case on the warranty, Hitachi have been very good at extending warranties to fix the cog issue and it's pretty much next day swap-out 99% of the time. If that fails, large hammer?

    Andrew

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    We have got an ED-A111, does the extended warranties include these? I have previously had lots go wrong and have had to pay for it. Just had another one go today. Hope someone can help.

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    Enter the projector details in this form and cross your fingers as you hit submit... It will tell you how it stands with warranty support.

    https://hitachi.equinox.co.uk/

    Good luck
    Andrew

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