+ Post New Thread
Results 1 to 5 of 5
AV and Multimedia Related Thread, Starboards not recognised by computers in Technical; Hello fellow edugeeks *hands over a eduhobknob and a brew* right... I'm having some very annoying problems with 2 of ...
  1. #1
    bondbill2k2's Avatar
    Join Date
    Jan 2011
    Location
    West Midlands
    Posts
    1,015
    Thank Post
    81
    Thanked 66 Times in 51 Posts
    Blog Entries
    2
    Rep Power
    42

    Starboards not recognised by computers

    Hello fellow edugeeks *hands over a eduhobknob and a brew* right...

    I'm having some very annoying problems with 2 of our starboards, we have around 20 Hitachi starboards, these are all working fine but we also have two other hitachi starboards which I believe are the FX Trio series boards with multitouch and a digitiser unit at the top. The boards themself have no other markings then "hitachi starboard" wrote on them. I have tryed using versions 6 throught to 10 of the starboard software and I know before these new computers they were using version 6 but regardless of which piece of software I still have the same error message that a starboard is not connected.

    The digitiser light at the top of the board is still red and doesn't change green, I have tryed multiple USB cables on both including the one previously used on the machine with no luck, they are under 5meters long and all drivers supplied on all the starboard software cd's has been tryed.

    Please help edugeeks! *Hands out a cape with EG wrote on it to who ever helps*

  2. #2
    DAZZD88's Avatar
    Join Date
    Apr 2009
    Location
    Sunderland, Tyne and Wear
    Posts
    788
    Thank Post
    163
    Thanked 77 Times in 66 Posts
    Rep Power
    48
    This might sound stupid but the Starboards we have, have a power button to the right hand side behind the board...is it switched on? Today I've come across one that has no power going to it even though the PSU is fine (good old multimeters eh).

  3. #3
    bondbill2k2's Avatar
    Join Date
    Jan 2011
    Location
    West Midlands
    Posts
    1,015
    Thank Post
    81
    Thanked 66 Times in 51 Posts
    Blog Entries
    2
    Rep Power
    42
    Quote Originally Posted by DAZZD88 View Post
    This might sound stupid but the Starboards we have, have a power button to the right hand side behind the board...is it switched on? Today I've come across one that has no power going to it even though the PSU is fine (good old multimeters eh).
    I'll take a look but the red standby state style light is on and these boards draw their power over USB, they are not like some other Starboards which have the small PSU on the side mains power.

  4. #4
    Cooper_Trooper's Avatar
    Join Date
    Jun 2009
    Location
    Bromley
    Posts
    19
    Thank Post
    3
    Thanked 1 Time in 1 Post
    Rep Power
    0
    I am having this same problem. I've got a Starboard FX TRIO-77S, powered by USB but I've been able to get it connect twice so far but as soon as I log off the admin account and log on as a staff member it stops detecting it. The USB itself is being detected by the computer it just doesn't seem to register as the board. I have all the correct drivers and have tried both old and new software, does the same on both. Works once then stops.

    Did you ever find a solution for this?

  5. #5
    Torrevez's Avatar
    Join Date
    Apr 2011
    Location
    Manchester
    Posts
    51
    Thank Post
    3
    Thanked 3 Times in 3 Posts
    Rep Power
    7
    I had this problem with a USB powered Promethean board. It worked on some computers but not others. It turned out that the USB wasn't putting out enough power on the computers it wouldn't work on. I found it varies from motherboard to motherboard. The solution I came up with was to install a USB 3.0 card as USB 3.0 can supply a lot more power, the card I used plugged into a PCI-E 1x port and had a molex connection on it to supply the power. Never had a problem since.

    Link for the card I used.
    Transcend PCI Express Interface USB 3.0 Dual Expansion Card (TS-PDU3) - Aria Technology

SHARE:
+ Post New Thread

Similar Threads

  1. New 1.5terabyte hard drive not recognised by server 2003
    By dyson38 in forum Windows Server 2000/2003
    Replies: 10
    Last Post: 9th August 2010, 04:21 PM
  2. moodle ldap default values if not set by AD
    By russdev in forum Virtual Learning Platforms
    Replies: 12
    Last Post: 8th June 2010, 11:46 AM
  3. Battery not recognised by netbook
    By Little-Miss in forum Hardware
    Replies: 3
    Last Post: 2nd May 2009, 10:40 AM
  4. Replies: 3
    Last Post: 9th May 2007, 12:31 PM

Thread Information

Users Browsing this Thread

There are currently 1 users browsing this thread. (0 members and 1 guests)

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •