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AV and Multimedia Related Thread, Smartboard Intermittent USB Connection in Technical; I've still not been able to successfully upgrade firmware on a windows 7 machine (all 32bit here). With a 680 ...
  1. #31

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    I've still not been able to successfully upgrade firmware on a windows 7 machine (all 32bit here).
    With a 680 board it eternally searches for the device and goes no further.
    With an 885i board it starts to upgrade then freezes, loses connection and you have to yank the power out from the projector and completely uninstall/reinstall the smart software to get it working again which takes forever.

    Has anybody successfully updated firmware on Win7?

  2. #32

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    Quote Originally Posted by exim View Post
    I've still not been able to successfully upgrade firmware on a windows 7 machine (all 32bit here).
    With a 680 board it eternally searches for the device and goes no further.
    With an 885i board it starts to upgrade then freezes, loses connection and you have to yank the power out from the projector and completely uninstall/reinstall the smart software to get it working again which takes forever.

    Has anybody successfully updated firmware on Win7?
    Bump... Smart notebook 11 and this still isn't resolved - windows compatability troubleshoot tweaks don't work either. No one else has problems upgrading firmware on Win7 machines?
    Last edited by exim; 7th August 2012 at 04:20 PM.

  3. #33

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    Never had any problens running firmware updates from win7 machines. 600 and 800 boards have very different internal architectures so the fact that you're having problems with both is pointing quite strongly to a problem at the laptop end of things.
    Unfortunately that doesn't make troubleshooting much easier!
    Are you able to try a different make/model of laptop with a vanilla win7 install?
    It could also be a problem with insufficient usb voltage from your laptop. If you plug in a 600 series board the smart diagnostic tools will automatically record the board voltages in the diagnostic log. There's 3 of them but the important ones here are USB_IN and VDD.
    The boards also need a different driver to go into firmware update mode and the default behaviour of win7 is to try windows update first. You can run into problems if group policy, firewall settings etc prevent win7 doing this - hence the suggestion of a vanilla install.
    Good luck!

  4. #34

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    can anyone recommend a CAT5 USB extender that is compatible with windows 7 and smart 680 boards?
    Tried several usb extender types that just don't work... time to try cat5.

    As for the expensive smart brand extenders, forget it.

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