+ Post New Thread
Results 1 to 14 of 14
AV and Multimedia Related Thread, Smartboard thinks every touch is on the far left edge in Technical; Hey all. Just installed a new Smartboard 685 today and I can't get it to orient correctly. Have gone through ...
  1. #1

    AngryTechnician's Avatar
    Join Date
    Oct 2008
    Posts
    3,730
    Thank Post
    698
    Thanked 1,212 Times in 761 Posts
    Rep Power
    395

    Smartboard thinks every touch is on the far left edge

    Hey all.

    Just installed a new Smartboard 685 today and I can't get it to orient correctly. Have gone through even the Fine orient and while the orient completes OK, any press with finger or pen afterwards registers as being at the correct vertical position, but always on the far left edge of the screen - it ignores the horizontal position completely.

    Haven't done a huge amount of diagnostic yet as I only found the problem at the end of the day, but wondering if anyone has seen this before and knows what it is?
    Last edited by AngryTechnician; 27th July 2011 at 08:35 PM.

  2. #2
    pritchardavid's Avatar
    Join Date
    Sep 2009
    Location
    South Ockendon, Thurrock, United Kingdom
    Posts
    932
    Thank Post
    18
    Thanked 64 Times in 58 Posts
    Rep Power
    26
    What do you mean fine?

    Is that the 20 point of something one?

  3. #3

    FN-GM's Avatar
    Join Date
    Jun 2007
    Location
    UK
    Posts
    16,054
    Thank Post
    888
    Thanked 1,729 Times in 1,492 Posts
    Blog Entries
    12
    Rep Power
    454
    This could be caused by static. Unplug the board and leave it for an hour or so come back and try again.

  4. Thanks to FN-GM from:

    AngryTechnician (27th July 2011)

  5. #4

    AngryTechnician's Avatar
    Join Date
    Oct 2008
    Posts
    3,730
    Thank Post
    698
    Thanked 1,212 Times in 761 Posts
    Rep Power
    395
    Quote Originally Posted by pritchardavid View Post
    What do you mean fine?

    Is that the 20 point of something one?
    Yes, the Fine orient is the 20-point one (at least in the newer versions of the driver). There is also an 80-point one tucked away in the tools section, but I normally only do that for small adjustments where a teacher is after very high accuracy.

  6. #5
    pritchardavid's Avatar
    Join Date
    Sep 2009
    Location
    South Ockendon, Thurrock, United Kingdom
    Posts
    932
    Thank Post
    18
    Thanked 64 Times in 58 Posts
    Rep Power
    26
    How is the projector projecting?

    duplicated, extended?

  7. #6

    Little-Miss's Avatar
    Join Date
    Oct 2007
    Location
    London
    Posts
    5,569
    Thank Post
    2,388
    Thanked 754 Times in 462 Posts
    Blog Entries
    2
    Rep Power
    544
    daft question...is it flush/level?

  8. #7
    jamesreedersmith's Avatar
    Join Date
    Sep 2009
    Location
    Ruskington
    Posts
    1,167
    Thank Post
    78
    Thanked 258 Times in 230 Posts
    Rep Power
    78
    Sounds like a faulty board - contact steljes

  9. #8

    AngryTechnician's Avatar
    Join Date
    Oct 2008
    Posts
    3,730
    Thank Post
    698
    Thanked 1,212 Times in 761 Posts
    Rep Power
    395
    It's duplicated, and I spent a distressingly long time making sure it was flush & level given that at the end of the process it seems to be up the spout.

    My gut also tells me the board is DOA, and I have already resigned myself to a sorry call to Steljes tomorrow, but was desperately hoping there might be a quick fix for this one.

  10. #9

    FN-GM's Avatar
    Join Date
    Jun 2007
    Location
    UK
    Posts
    16,054
    Thank Post
    888
    Thanked 1,729 Times in 1,492 Posts
    Blog Entries
    12
    Rep Power
    454
    Have you tried another PC? The smartboards draw power from USB. In the past i have had various issues with smartboards and it turned out that the PC wasnt providing enough power to the USB ports.

  11. #10

    AngryTechnician's Avatar
    Join Date
    Oct 2008
    Posts
    3,730
    Thank Post
    698
    Thanked 1,212 Times in 761 Posts
    Rep Power
    395
    Not yet, but the same PC was successfully driving an older SMARTBoard 600 series immediately before it was replaced with this one.

  12. #11


    Join Date
    Sep 2007
    Location
    UK
    Posts
    5,450
    Thank Post
    1,449
    Thanked 890 Times in 571 Posts
    Rep Power
    647
    Have you got another 685 that you could swap the control board with?

  13. #12

    AngryTechnician's Avatar
    Join Date
    Oct 2008
    Posts
    3,730
    Thank Post
    698
    Thanked 1,212 Times in 761 Posts
    Rep Power
    395
    OK, update this morning: came in and tried it after it being off all night, and it worked first time. However, 10 minutes later, the symptom mysteriously started to creep back.

    I updated the driver software from 10.7.82.0 to 10.7.182.1 and performed a firmware update. Since then, it seems to be running fine. I had to unscrew the bottom of the board temporarily to reroute a USB cable for the update (the USB cable was going through the ECP of the Unifi projector, which you have to disconnect to do a firmware update). The cable is now running back through the ECP again and its still working... but I haven't rescrewed the board yet. Will update once I;ve done that - hopefully there won't be any change.
    Last edited by AngryTechnician; 28th July 2011 at 10:46 AM.

  14. #13

    AngryTechnician's Avatar
    Join Date
    Oct 2008
    Posts
    3,730
    Thank Post
    698
    Thanked 1,212 Times in 761 Posts
    Rep Power
    395
    Screwed back on, and so far so good. Still not sure whether it was the firmware upgrade that solved it or whether it was a case of static as @FN-GM suggested that has now dissipated. Still, problem solved, at least for now.

  15. #14

    Join Date
    Jan 2010
    Location
    hull
    Posts
    41
    Thank Post
    1
    Thanked 4 Times in 4 Posts
    Rep Power
    10
    this may help you, we found out a few years ago that if the wall it is fixed to is not flat ( bowed ) and you fasten the bottom screws to tight it bends the board making the membrane tight , also it could be down to an earthing issue also dependant on what kind of wall the board is fixed to, ie it may be fixed to a plasterboard wall where the board has the metal coating, hence the screws that are fixing the board at the bottom are making an earthing contact. we tend to use small rubber grommets on the screw holes at the bottom before fixing the board down so the screws are not touching the bottom brackets. just a thought but check your wall to see if there is a bulge in it anywhere.

SHARE:
+ Post New Thread

Similar Threads

  1. Replies: 15
    Last Post: 19th July 2010, 09:46 AM
  2. Replies: 4
    Last Post: 17th November 2009, 08:58 AM
  3. PCLinux2009 Is On The Way.
    By tickmike in forum *nix
    Replies: 3
    Last Post: 15th March 2009, 12:23 PM
  4. Weather is on the up
    By MK-2 in forum General Chat
    Replies: 5
    Last Post: 7th January 2009, 12:30 PM
  5. Copy 2 files to every computer on the network
    By dezt in forum How do you do....it?
    Replies: 7
    Last Post: 5th July 2006, 11:43 AM

Thread Information

Users Browsing this Thread

There are currently 1 users browsing this thread. (0 members and 1 guests)

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •