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AV and Multimedia Related Thread, Smartboard won't stay oriented in Technical; Whenever I've tried a warranty claim before I just end up bouncing around in a firmware update/reinstall/orient screen loop :-(...
  1. #16
    Dom_'s Avatar
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    Whenever I've tried a warranty claim before I just end up bouncing around in a firmware update/reinstall/orient screen loop :-(

  2. #17
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    Iím having this problem with a teacher, but it is only in 1 room, Iíve updated the drivers to 10.6, swapped the whiteboard but not the pen holder thing at the bottom, going to swap that later today, so itís either the room or the laptop.

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    I've had one fixed under warranty for this issue, early 600 series one, they do charge £100 for call out, it's that or RTB with the Smartboard. NIce if you read the small print!

  4. #19

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    I have seen this on several occasions and it has turned out to be a warped boards. Specially at this time of year when heating systems start getting switched back on.

  5. #20
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    Hi

    Have you tried it with a different pc one thats ok with a whiteboard. Say a laptop. If it still does not it has to be hardware. Also does this smartboard have a usb extender. If it does try changing them around with one thats ok. Then the only thing left is the smartboard.

    Richard

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    Diagnostic tool

    EdgeDiagnostic.zip You could try running this, it produces a report that you send to support@smarttech.com and they will reply and tell you what's wrong with it.

  7. #22

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    LeightonJames, please try the following and let me know the outcome as I'm investigating a similar issue with our smartboards:
    Log on as any user
    Perform a calibration and check that the board is aligned
    Log off
    Log on as the same user as before. Is the board still aligned?
    Restart the PC and log on as the same user. Is the board still aligned?

  8. #23

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    Hi

    I'm at the school tomorrow so will try it thanks

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