+ Post New Thread
Results 1 to 15 of 15
AV and Multimedia Related Thread, Silly Sky Installation Charges? in Technical; ...
  1. #1
    oalcock's Avatar
    Join Date
    Jul 2009
    Location
    Lancashire
    Posts
    379
    Thank Post
    41
    Thanked 6 Times in 6 Posts
    Rep Power
    11

    Talking Silly Sky Installation Charges?

    I have recently had Sky+ fitted in my appartment, which I pay 16.50 a month for, with a free sky + box but I had to pay for the installation charge of 30. Forgive me if I am wrong but the installation charge for me should include fitting of the sky dish, installation of the box, and basically getting your sky tv up and running. The installation engineer came out, and all he did was unplug my old sky box and install the new one using the cables that were already in place. That was my 30? Now the engineer didn't even register my sky card for me, I had to do this????
    Can people give me their opinions on whether this is right or wrong???
    Thanks

    Also anybody any previous experience of trying to complain to sky???

  2. #2
    SC-UK's Avatar
    Join Date
    Feb 2009
    Location
    London
    Posts
    569
    Thank Post
    36
    Thanked 85 Times in 71 Posts
    Rep Power
    30
    It's a joke I know. We were paying nearly 50 a month for sky and had been doing for the last year. (Don't ask, we don't even watch that much but the other half likes to have everything available). I enquired about upgrading to HD, which would add another 10 a month to the bill and was told we would still have to pay the installation charge - which as you mention, would just involve unplugging to old box and plugging the new one in. I ended up going for it as I couldn't find a HD box anywhere at the time. The engineer was there for about 2 minutes.

    If you're a new customer however, who has never paid sky a penny - installation is free!

  3. Thanks to SC-UK from:

    oalcock (9th September 2009)

  4. #3
    oalcock's Avatar
    Join Date
    Jul 2009
    Location
    Lancashire
    Posts
    379
    Thank Post
    41
    Thanked 6 Times in 6 Posts
    Rep Power
    11
    We were a new customer, but because we live in an apartment we needed to go through a company called telair which deal with apartment installations hence we got charged for installation. Richard Murdock has got far too greedy!!!

  5. #4

    Hightower's Avatar
    Join Date
    Jun 2008
    Location
    Cloud 9
    Posts
    4,920
    Thank Post
    494
    Thanked 690 Times in 444 Posts
    Rep Power
    241
    We cancelled Sky last week - got sick of the greedy b*******

    New customers = brilliant service
    Existing = go shove it

    I recently did a course and learnt that it costs about 10 times more to get a new customer than to retain an existing customer - tell me Sky's logic there then!

  6. #5
    SC-UK's Avatar
    Join Date
    Feb 2009
    Location
    London
    Posts
    569
    Thank Post
    36
    Thanked 85 Times in 71 Posts
    Rep Power
    30
    Quote Originally Posted by Hightower View Post
    We cancelled Sky last week - got sick of the greedy b*******

    New customers = brilliant service
    Existing = go shove it

    I recently did a course and learnt that it costs about 10 times more to get a new customer than to retain an existing customer - tell me Sky's logic there then!
    Exactly. Once they have you in a contract they couldn't care less.

  7. #6
    Jamo's Avatar
    Join Date
    Jan 2009
    Posts
    1,350
    Thank Post
    66
    Thanked 175 Times in 147 Posts
    Rep Power
    60
    Quote Originally Posted by SC-UK View Post
    It's a joke I know. We were paying nearly 50 a month for sky and had been doing for the last year. (Don't ask, we don't even watch that much but the other half likes to have everything available). I enquired about upgrading to HD, which would add another 10 a month to the bill and was told we would still have to pay the installation charge - which as you mention, would just involve unplugging to old box and plugging the new one in. I ended up going for it as I couldn't find a HD box anywhere at the time. The engineer was there for about 2 minutes.

    If you're a new customer however, who has never paid sky a penny - installation is free!
    Secret to that is phone and tell them you are going to leave them becuase you want a HD service. They usually roll over after that. Of course if they don't you may be left with no sky at all..... lol

    Alternatively tell them you will be cancelling the sport or movies they are most expensive and they love for you to have them.

  8. #7
    projector1's Avatar
    Join Date
    Nov 2005
    Posts
    460
    Thank Post
    70
    Thanked 1 Time in 1 Post
    Rep Power
    18
    Quote Originally Posted by Hightower View Post
    We cancelled Sky last week - got sick of the greedy b*******

    New customers = brilliant service
    Existing = go shove it

    I recently did a course and learnt that it costs about 10 times more to get a new customer than to retain an existing customer - tell me Sky's logic there then!
    Also cancelled it, bought a motorised 80cm dish and technomate 5400 instead.

  9. #8
    SC-UK's Avatar
    Join Date
    Feb 2009
    Location
    London
    Posts
    569
    Thank Post
    36
    Thanked 85 Times in 71 Posts
    Rep Power
    30
    Quote Originally Posted by Jamo View Post
    Secret to that is phone and tell them you are going to leave them becuase you want a HD service. They usually roll over after that. Of course if they don't you may be left with no sky at all..... lol

    Alternatively tell them you will be cancelling the sport or movies they are most expensive and they love for you to have them.
    Unfortunately it's not that easy anymore. They really don't care about keeping you no matter what you threaten.

  10. #9

    plexer's Avatar
    Join Date
    Dec 2005
    Location
    Norfolk
    Posts
    13,460
    Thank Post
    646
    Thanked 1,614 Times in 1,444 Posts
    Rep Power
    419
    I can testify for that I tried the old I want to cancel for months and months and told them how I thought the fact that new customers get all the best deals and existing customers get naff all was ridiculous.

    I got sky+ installed for free.

    To give him his due the engineer put the quad lnb on as it was only a single to begin with and ran a new 2 pair cable to the box and then showed the wife what to do with it.

    On the downside he left the old cable and lnb on my front lawn.

    Ben

  11. #10
    SC-UK's Avatar
    Join Date
    Feb 2009
    Location
    London
    Posts
    569
    Thank Post
    36
    Thanked 85 Times in 71 Posts
    Rep Power
    30
    That must be some policy of theirs not to take any rubbish away. They left our old LNB and a load of cable just slung in our back garden where they had been thrown from the top of the ladder. You may have guessed I don't have a lot of good to say about Sky at the moment!

  12. #11
    oalcock's Avatar
    Join Date
    Jul 2009
    Location
    Lancashire
    Posts
    379
    Thank Post
    41
    Thanked 6 Times in 6 Posts
    Rep Power
    11

    Red face Deals with Sky

    On hot Uk Deals, it were saying that telephone sales assistants have 5 vouchers each a week to give awkuard customers of their choice special offers to make their lifes easier. The usual day they give out them vouchers is Wednesday apparantley.

  13. #12

    tech_guy's Avatar
    Join Date
    May 2007
    Location
    That little bit in the middle of Little Old England
    Posts
    8,135
    Thank Post
    1,908
    Thanked 1,343 Times in 742 Posts
    Blog Entries
    3
    Rep Power
    395
    Quote Originally Posted by projector1 View Post
    Also cancelled it, bought a motorised 80cm dish and technomate 5400 instead.

    Where did you buy them from if you don't mind me asking?

  14. #13

    garethedmondson's Avatar
    Join Date
    Oct 2008
    Location
    Gowerton, Swansea
    Posts
    2,260
    Thank Post
    965
    Thanked 324 Times in 192 Posts
    Blog Entries
    11
    Rep Power
    164
    I think it often depends on the engineer.

    When we upgraded to SkyHD last year the engineer arrived with a box that didn't work. He went back and forth to his van pulling out new ones until we had one that worked. That took around an hour by the time the installation went through.

    I then asked him about the bolts holding my dish mount to the wall. The dish was removed the other week because I had scaffolding on my house. They lost one of the bolts so only three were there. So he went up and decided to replace the dish because it was rusty. Fair play to the bloke.

    He was extremely informative and answered anything I asked.

    So maybe it depends on your engineer.

    Gareth

  15. #14
    fiendishlyclever's Avatar
    Join Date
    Oct 2008
    Location
    Nottingham
    Posts
    171
    Thank Post
    27
    Thanked 28 Times in 25 Posts
    Rep Power
    16
    Sky don't advertise their best deals.

    I recently had Virgin installed with 'Mates Rates' which is XL everything plus a second Vbox, all half price. I phoned sky up and they said they would have matched it all (which is funny because at 5km from the exchange they can only match the broadband price and not the speed!). However I could have had HD box plus multiroom, Sky broadband and line rental with daytime calls for 33 a month.

    It is always worth trying cancellations first. You have to give 31 days notice to leave - plenty of time to cancel the cancellation if you can't get a good deal.

  16. #15

    plexer's Avatar
    Join Date
    Dec 2005
    Location
    Norfolk
    Posts
    13,460
    Thank Post
    646
    Thanked 1,614 Times in 1,444 Posts
    Rep Power
    419
    I was told if I wanted to leave it would be turned off same day.

SHARE:
+ Post New Thread

Similar Threads

  1. Sky+ or sky HD box without subscribing to sky
    By timbo343 in forum General Chat
    Replies: 17
    Last Post: 9th September 2009, 11:58 AM
  2. iPhone 3G 3G charges
    By originofsymmetry in forum Netbooks, PDA and Phones
    Replies: 12
    Last Post: 11th November 2008, 09:38 AM
  3. Not ripped off by delivery charges for once.
    By laserblazer in forum General Chat
    Replies: 8
    Last Post: 30th October 2008, 12:16 PM

Thread Information

Users Browsing this Thread

There are currently 1 users browsing this thread. (0 members and 1 guests)

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •