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AV and Multimedia Related Thread, Smart Lightraise 60wi in Technical; If you buy the projector from steljes - they only recomment the TK-Team Boards. These are tried and tested by ...
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    NDW
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    If you buy the projector from steljes - they only recomment the TK-Team Boards. These are tried and tested by steljes themselves

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    Can anyone tell me, does the smart lightraise 60wi have a freeze option? We brought some benq touchscreens a while back, but much to the disappointment of teachers there wasn't a freeze option.

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    Yep does have a freeze function. No wonder no one found it.
    On the remote control you need to press the 'hide' button the wait a few seconds.

    Strange I know

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    Zourous (6th March 2014)

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    Quote Originally Posted by Zourous View Post
    Can anyone tell me, does the smart lightraise 60wi have a freeze option? We brought some benq touchscreens a while back, but much to the disappointment of teachers there wasn't a freeze option.
    If you have tl650 screens there's a firmware upgrade to freeze. The new screens have freeze as well.

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    Quote Originally Posted by Mr_K View Post
    If you have tl650 screens there's a firmware upgrade to freeze. The new screens have freeze as well.
    Unfortunately we have TL550's & T650's and Benq have already confirmed they don't have a firmware release that enables a freeze option.

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    Smart Lightraise 60wi

    We've just had a Benq TL550 start to play up with the interaction again with a jumpy cursor. I was using a gold Belkin 2m USB and it has been working fine. Now I can't get it working consistently for love or money. Have even tried using a hdmi for the graphics (see previous posts) and this makes no difference either. Anyone else worked out a good solution yet?
    Last edited by Zourous; 30th October 2014 at 11:38 PM.

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    how did you get on with their recommendation?

    Quote Originally Posted by BenQ-IT-Support View Post
    "Dear Sir,
    We understand that you had a problem using our Interactive Flat panel, precisely the model TL550, which have an USB cable moulded in to the back off the unit.

    Regarding your present problem, we want to advise you to use an active USB extended cable from Lindy to extend the built-in USB cable. You can find the product at this link:
    5m USB 2.0 Slimline Active Extension Cable | LINDY UK
    The cable has been tested and worked flawlessly with BenQ Interactive Flat Panels.
    If you have a set up where you used faceplates, we strongly suggest you to contact your trusted installer.
    It is important to know the type, quality and length of the cable that runs between the two faceplates to avoid any possible loss of signal.

    We hope we have been able to provide you an acceptable and useful explanation, but we would like to invite you to contact our technical support if you need any more information or assistance. We will be more than happy to help you."



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