Promethean Direct Support

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Welcome to Promethean Support Direct

Promethean understands the challenges of the time-pressured teacher and technician and so Promethean is delighted to work closely with Edugeek to develop this Manufacturer Support section.

About Promethean

With offices in the UK, USA, France, Germany and Hong Kong, Promethean is a global leader in interactive education technology solutions.

Promethean products include multi-pen, electromagnetic interactive whiteboards (Activboard) and Projectors, Handheld Learner Response Devices (Activote, ActivExpression) and Virtual Response Systems for laptops and PCs (Activote VR), Wireless Slates (ActivSlate), Document Cameras (ActiView Visual Presenter), Interactive Panel Displays (ActivPanel), Tablets (ActivTablet), Classroom Audio Systems (ActivSound) and Interactive Presentation Software (ActivInspire). The components are marketed internationally as the Promethean Activclassroom and work with PC, MAC and Linux computers.

Promethean software and tools are licensed and available for use with other makes of interactive whiteboard or projection system and a free ‘Personal’ version of the Promethean ActivInspire software is available for download by any teacher or student regardless of the technology they use.

Join the Promethean Discussion on Edugeek:

Promethean values feedback from customers and from technicians supporting its technologies. If the knowledgebase does not address your query or you have a general question about Promethean or its products, posting them here will help the Promethean support and products team respond.

Promethean Direct
Your questions answered by technical experts from Promethean, FAQs

Got a question about support for a Promethean product? Check the Knowledgebase!

Answers to many common technical and support questions are available in the Promethean Knowledgebase.

It is strongly recommended you check there first, since it will have the most up to date information available direct from Promethean. Access to the knowledgebase if FREE and is available in a number of languages including Spanish, French, German, Italian and Chinese.



Promethean Support Homepage
It is strongly recommended you check Promethean Knowledgebase first, since it will have the most up to date information available direct from Promethean. Access to the knowledgebase if FREE and is available in a number of languages including Spanish, French, German, Italian and Chinese.

Software Downloads & Updates
ActivInspire, Drivers, Firmware

Latest Product News & Info
Upgrade Options, New Products, Introduction to ActivInspire, User Manuals


Helping you support your teachers:

Teacher users are provided with extensive support by Promethean in the form of idea and lesson sharing through the Promethean Planet 450,000+ user community and a full range of online, and face to face training and professional development options are available.

If you maintain web pages or intranet content for your teachers you may want to include these links. A number of RSS feeds and embeddable widgets are also available.

Essential Links for your teachers
Promethean Planet, ActivLearning Online Training, Promethean Partner Content and Services

If you want to use new media to engage your teachers, then there is a Promethean iPhone application available and hundreds of training podcasts, videos and lesson ideas can be found on iTunes, Teachertube and Youtube.

Helping teachers find content and software to work with Promethean technology:

Promethean has worked with content and software creators to optimize their products for interactive classrooms. A catalogues of complementary products is available online:
Promethean Publishing Partners

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