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mamusia66

Fronter Help Desk

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by , 29th August 2011 at 08:44 AM (1470 Views)
Very soon my country will be using Fronter's VLE. Fronter VLE is asking me as a new client to put up a help desk for all stakeholders (administrators, teachers, parents and students). Does anyone have any experiences to share? What should be included? What is required and what are the implications of setting up a help desk? What are the type of most common questions and who can best answer them (technicians, teachers...?)
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  1. Fronter's Avatar
    Hi,
    If you would like to contact me directly we would be happy to put you in touch with Local Authorities who have established their own help desk but also to speak to you about the support for Malta as part of the delivery. I will send you a personal message also.

    Kind Regards

    Tom Soron
    Fronter UK
  2. jdoyle's Avatar
    join the Fronter Admin Forum

    Categories - Fronter Admin Forum

    I think the point is that Fronter won't accept support calls from all your users directly; you need to collate and prioritise your users requests and then have a single contact who raises the issues with Fronter.

    John

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