januttall

Arghhhh.

, 26th June 2012 at 09:42 AM (546 Views)

one of the local charity's i help out asked me to have a quick look at up dating the events on there site as they are still back in 09 so i agreed to have a look. this is not currently a CMS website so meant downloading the pages making the edit an re uploading. [Supposed to be being changed to joomla By me]

first problem nobody knew the credentials for the site.

i emailed the host who had disabled access.
any way we were over paying by a lot so have moved hosts.
but i still cant get at our old files even tho they say that they have set up ftp access to them. and given us the username and password. i have asked what the server address is and as yet no response, why do i get the feeling the old hosters are incompetent.

also know body knew that the Host name was expiring at the the end of the month, so i am also glad i caught that one. and it has been sorted for the next 3 years.

Updated 26th June 2012 at 01:07 PM by januttall

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Comments

mossj88 - 26th June 2012 08:27 PM
Hi,

If it's just a plain old site you can just run a webcrawler to download all the css/html files then reupload on new host..

HTTrack Website Copier - Free Software Offline Browser (GNU GPL) is what I had used when I had to do it at my old school.

Thanks, John
januttall - 27th June 2012 10:45 AM
I have already tried this with this software package but it misses out the images and some of the pages from our site so i dont know exactly where the stuff is stored or how the crawler works as it is all in the same web directory. i suspect some of them are linked in by a CSS sheet some where to be honest.

also they are supposed to be supplying me with ftp access but as of yet they have only given me a username and password and when i asked what the server address was he gave me the name of his web hosting company. is it me or has some one lost the plot.
januttall - 27th June 2012 02:24 PM
i supposedly have the server address but i get a 530 error each time i try it 530=Authentication. i have no faith in this company what so ever.
mossj88 - 27th June 2012 03:01 PM
Try what they've given you with "ftp." in front of it

Also may be worth going back to that tool and checking the settings you did, as I can 100% vouch for it working (on the old website it was flash, images, css, javascript) and it got the lot (although I had to change settings, perhaps if you PM me the web address).
januttall - 27th June 2012 03:38 PM
can i ask which settings you changed. and ill try if from this end first. thanks shame i cant thank you in a blog
januttall - 28th June 2012 12:32 PM
finally. the website files from the old host have been emailed through to me in a zip file. total size 5.2 MB