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What do you do when your Office 365 password falls out of sync?

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by , 30th June 2013 at 04:54 PM (11560 Views)
I've had a strange issue occur during my testing of Office 365 prior to launching it and that is several users once activated have had their password fall out of sync, including my account.

I'm almost certain it is related to the activation of an account which is rather a pain really because you need to activate and account in order to use it. While I investigate it further, I have managed to find a helpful solution elsewhere courtesy of this KB2855271 Password synchronization troubleshooting guide for Office 365

The fix was to go about and create the registry key and alter the permissions to force a full password synchronisation which I've sumarised below below:

  1. Go to HKLM\Software\Microsoft\MSOLCoExistance and create a new Key called PasswordSync
  2. On the key, set the permissions so that your synchronisation user can:
    • Query Value
    • Set Value
    • Create Subkey
    • Enumerate Subkeys
    • Notify
    • Read Control
    (The user is a local account and mine began with AAD_, find it by going to the services and see which user runs the Forefront Identity Management Service)
  3. Create a new DWORD value under the PasswordSync key called FullSyncRequired and set it to 1
  4. Restart the Forefront Identity Management service (which should also automatically restart the Windows Azure Directory Sync Service) and check the event log for any errors.
  5. Enjoy all your newly resynced passwords!


Hope it's useful to someone else!

Updated 30th June 2013 at 04:56 PM by Cache

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Office 365

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